Summary
Overview
Work History
Education
Skills
Additionalinformation - Professionalexperience
Certification
Interests
Travel
Timeline
Hi, I’m

JOHN JONES

MURPHY,USA

Summary

Premium Service Representative with over 30 years of experience at American Airlines, demonstrating extensive expertise in customer service, training, and revenue maximization. Known for innovative approaches in team building and leadership development, effectively enhancing business growth and customer satisfaction. Passionate about utilizing deep industry knowledge to inspire and cultivate future leaders within the organization.

Overview

32
years of professional experience
1
Certification

Work History

American Airlines

Premium Service Representative
09.1996 - Current

Job overview

  • Maximize revenue opportunity for membership sales
  • Assist with travel reservations and resolve any travel challenges
  • Provide superior customer service
  • Drive membership sales revenue, manage complex travel reservations, and deliver exceptional customer service, ensuring client satisfaction and loyalty
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

American Airlines

Lead/Room Facilitator
10.2016 - 06.2017

Job overview

  • Trained about 50,000 employees in two days workshop about customer service

American Airlines

Top Trainer
09.2001 - 10.2002

Job overview

  • Conducted train the trainer program

Hartmen Incorporate

Partner/Director Sales
01.1993 - 08.1996

Job overview

  • Solely responsible for marketing, sales, and future planning

Education

Institute of Management Sciences

MARKETING
01.1980

University Overview

Skills

  • Sales
  • Marketing
  • Leadership
  • Customer Service
  • Training
  • Revenue Maximization
  • Travel Reservations
  • Team Building

Additionalinformation - Professionalexperience

Additionalinformation - Professionalexperience
  • Premium Service Representative, American Airlines, Dallas Fort Worth, TX, Maximize revenue opportunity for membership sales., Assist with travel reservations and resolve any travel challenges., Provide superior customer service.
  • Lead/Room Facilitator, American Airlines, Trained about 50,000 employees in two days workshop about customer service.
  • Partner/Director Sales, Hartmen Incorporate, Karachi, Not Specified, Solely responsible for marketing, sales, and future planning.

Certification

John Maxwell Certified Coach Trainer

Elevate Top Trainer

Room facilitator for customer service experience workshop.

Freeman train the trainer program

Interests

Stock and Currency Trading

Travel

Writing articles about life coaching

mentoring young adults


Travel

Travel

Safari 

visiting countries around the world to explore and enjoy Creation.

Timeline

Lead/Room Facilitator
American Airlines
10.2016 - 06.2017
Top Trainer
American Airlines
09.2001 - 10.2002
Premium Service Representative
American Airlines
09.1996 - Current
Partner/Director Sales
Hartmen Incorporate
01.1993 - 08.1996
Institute of Management Sciences
MARKETING

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