John Jones
South Charleston,OH
Summary
Results-driven Home Delivery Prep Lead with a strong focus on team collaboration, customer service, and problem-solving. Successfully enhanced team performance through innovative solutions and effective communication.
Overview
17
17
years of professional experience
Work History
Home Delivery Prep Lead
American Signature/Value City Furniture
Obetz, OH
12.2016 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Home Delivery Driver
Kittles
Columbus, OH
03.2009 - 12.2016
- Delivered furniture and home goods to customers' residences.
- Maintained accurate delivery logs and customer records.
- Collaborated with warehouse staff for efficient order preparation.
- Communicated delivery schedules clearly with customers.
- Inspected vehicles regularly for maintenance and safety compliance.
- Assisted in loading and unloading heavy items safely.
- Provided excellent customer service during each delivery interaction.
- Followed company policies for safe driving and navigation routes.
- Provided excellent customer service by answering questions about products or services delivered.
- Verified accuracy of orders before delivering them to customers.
- Ensured proper handling of product during delivery process to avoid damage or deterioration.
- Recorded mileage, fuel usage, and other expenses associated with each trip accurately.
- Managed paperwork related to each shipment including bills of lading, shipping documents, invoices.
- Delivered goods to customers in a timely and efficient manner.
- Inspected cargo for damages before leaving the warehouse and reported any discrepancies immediately.
- Adhered to all company policies related to driving safely and responsibly on the roadways.
- Followed all safety rules and regulations when operating a delivery truck.
- Loaded and unloaded vehicles with merchandise for home deliveries.
- Responded quickly to customer inquiries and complaints regarding late deliveries or incorrect items received.
- Maintained accurate records of deliveries, pickups, and other transactions.
- Observed speed limits and followed traffic laws at all times while driving a commercial vehicle.
- Provided assistance in unloading merchandise at customer's location if needed.
- Communicated efficiently with dispatch team regarding any changes in route or schedule while on the road.
- Reported any incidents involving accidents, traffic violations, or property damage promptly.
Education
GED -
Heath High School
Heath Ohio01-2007
Skills
- Customer service
- Delivery logistics
- Order management
- Time management
- Cross-functional collaboration
- Team leadership
- Training and development
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Process improvement
- Innovative thinking
- Task prioritization
- PPE compliance
- WM warehouse managemant Manhattan Software Proficiency
- Teamwork and collaboration
- Team management
Languages
English
Professional
Timeline
Home Delivery Prep Lead
American Signature/Value City Furniture
12.2016 - Current
Home Delivery Driver
Kittles
03.2009 - 12.2016
GED -
Heath High School