JOHN JOSEPH SALANG
Garden Grove
Summary
Accomplished Operations Manager with 13+ years of experience leading teams to enhance operational efficiencies and set industry benchmarks in healthcare, food service, real estate appraisal, and specialty trade contractors. Proven track record in improving customer satisfaction, enhancing operational efficiency, and exceeding organizational goals. Possesses a comprehensive skill set in problem-solving, customer service, and facilitating operational excellence to elevate team performance.
Overview
14
14
years of professional experience
Work History
UCI Environmental Services Operations Manager
Crothall Healthcare
07.2021 - Current
- Managed operations for Orange Medical Center, a 459-bed hospital facility.
- Streamlined operations, enhancing discharge unit efficiency and setting industry-leading turnaround times.
- Earned recognition for exceptional cleanliness during 2022 Joint Commission Survey.
- Spearheaded the successful launch of UCI Chao Cancer Center Irvine Clinic in July 2024 through effective coordination with multiple departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Regularly troubleshoot and resolved operational challenges, enhancing efficiency.
- Participated in quality assurance, maintaining high cleanliness standards in assigned areas.
- Mentored staff on best practices, significantly raising operational standards and team performance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Assistant General Manager
The Halal Guys
01.2019 - 07.2021
- Ensured strict adherence to federal and state food safety regulations, and s treamlined operations, ensuring 100% compliance with health and safety standards consistently passing Steri-tech inspections
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Customer Service Manager
Kairos Appraisal Services
08.2016 - 01.2019
- Managed a high-volume pipeline of 100 plus daily appraisal orders in a fin-tech firm.
- Directed customer service department, handling inbound and outbound calls regarding order specifications and timelines.
- Facilitated clear communication between Sales and IT department, ensuring seamless resolution of customer concerns in a timely manner.
- Expedited document flow by coordinating with appraisers and brokers, ensuring timely customer service
- Maintained positive customer relations by addressing budgeting problems head-on and implementing successful corrective actions.
- Followed through with clients and vendor requests to resolve problems.
Assistant General Manager
High Flying Foods
04.2014 - 08.2016
- Managed daily operations of bar and grill, ensuring seamless workflow.
- Achieved record $6.5M annual sales through strategic scheduling of BOH and FOH teams.
- Adhered to airport regulations and union protocols, mitigating regulatory risks.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Handled challenging customers to assist lower-level employees and maintain excellent customer service.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Executed accurate cash deposits and invoicing, minimizing financial discrepancies.
District Manager
College Works Painting
01.2011 - 12.2013
- Directed business operations for an exterior painting company, including strategic planning, sales review, and marketing strategy development.
- Successfully recruited, trained, and supervised project managers across sales, marketing, and production departments.
- Achieved over 35% booking rate by accurately estimating over 100 project sites in the Bay Area, generating revenue exceeding $300,000.
- Executed comprehensive project planning, scheduling, and budgeting, ensuring provision of necessary plans and materials for job sites.
- Fostered collaboration with owners, painters, and project managers to guarantee project alignment with specific expectations
Education
B.S. - Hospitality & Tourism Management, Business Administration
San Francisco State University
San Francisco, CA05-2014
Skills
- Operations Management
- Business Administration
- Planning and Implementation
- Project Management
- Quality Assurance
- Troubleshooting
- Labor Management
- Organization
- Cleanliness and Sanitation
- Food Safety Regulations
- Problem-solving
- Budgeting
- Strategic Planning
- Customer Service
- Scheduling
- Purchasing and Procurement
- Inventory Management
- Regulatory Compliance
- Invoicing
- Profit&Loss Analysis
- Sales and Marketing
- Training
- Customer Satisfaction
- P&L management
Timeline
UCI Environmental Services Operations Manager
Crothall Healthcare
07.2021 - Current
Assistant General Manager
The Halal Guys
01.2019 - 07.2021
Customer Service Manager
Kairos Appraisal Services
08.2016 - 01.2019
Assistant General Manager
High Flying Foods
04.2014 - 08.2016
District Manager
College Works Painting
01.2011 - 12.2013
B.S. - Hospitality & Tourism Management, Business Administration
San Francisco State University
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