Summary
Overview
Work History
Education
Skills
Timeline
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John Jost

Frisco,TX

Summary

Dynamic professional with extensive experience in customer service and team leadership at Huffines Auto Group. Proven track record in financial reconciliation and vendor management, enhancing operational efficiency and customer satisfaction. Adept at optimizing scheduling and resolving issues, fostering a positive environment that drives retention and loyalty.

Overview

37
37
years of professional experience

Work History

Front End Supervisor

Sam's Wholesale Club
Lewisville, Texas
11.2023 - 09.2025
  • Supervised front-end team to ensure efficient customer service experiences.
  • Trained new employees on cash handling and register operations.
  • Managed daily cash reconciliation and maintained accurate financial records.
  • Assisted in scheduling shifts to optimize staff coverage during peak hours.
  • Coordinated with management to resolve customer issues promptly and effectively.
  • Enforced store policies and procedures to maintain a safe shopping environment.
  • Trained new employees in customer service techniques and store policies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Owner/Operator

Red Tent Markets
Frisco, TX
04.2009 - 10.2023
  • Managed vendor relationships to ensure quality and consistency of market offerings.
  • Coordinated logistics for market setup, including layout and equipment placement.
  • Oversaw daily operations, ensuring smooth execution of market activities and customer service.
  • Organized community events to promote local artisans and foster a supportive marketplace environment.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Devised and implemented marketing strategies to attract new clients.

General Manager

Huffines Auto Group
Plano, TX
07.1988 - 07.2008
  • Led daily operations and ensured compliance with company policies.
  • Oversaw vehicle inventory management and maintained accurate records.
  • Developed and implemented marketing strategies to enhance customer engagement.
  • Monitored customer feedback to improve service quality and satisfaction levels.
  • Facilitated monthly meetings to review performance metrics and operational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed service and sales strategies to improve retention and revenue.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

Some College (No Degree) - Engineering

Southern Il University
Edwardsville, IL
08-1973

Skills

  • Customer service
  • Cash handling
  • Team leadership
  • Scheduling optimization
  • Financial reconciliation
  • Vendor management

Timeline

Front End Supervisor

Sam's Wholesale Club
11.2023 - 09.2025

Owner/Operator

Red Tent Markets
04.2009 - 10.2023

General Manager

Huffines Auto Group
07.1988 - 07.2008

Some College (No Degree) - Engineering

Southern Il University

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