Strong leader and problem solver with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Hi, I’m
John Joyal
Escondido,CA
Summary
Overview
5
years of professional experience
Work History
Aztec Shops Ltd, San Diego State University
Assistant Manager
08.2023 - Current
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and individual tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Aztec Shops Ltd, San Diego State University
Beverage Assistant Manager
08.2021 - 08.2023
Job overview
- Enhanced customer satisfaction by ensuring efficient and accurate beverage service.
- Streamlined inventory management for reduced waste and improved cost control measures.
- Collaborated with the Beverage Manager to develop and implement innovative drink menus, driving increased sales.
- Implemented effective marketing strategies for special events and promotions to boost beverage revenue.
- Managed budgeting processes for the beverage department, optimizing costs while delivering a premium guest experience.
- Established strong relationships with vendors to secure competitive pricing on products without sacrificing quality or service levels.
- Optimized storage space organization for ease of access when restocking bar supplies during peak business hours.
- Championed sustainability measures within the department including recycling initiatives and promoting the use of eco-friendly products.
Pepsico Bottling Group
Sales Management Intern
06.2022 - 08.2022
Job overview
- Boosted sales performance 30% by developing and implementing effective sales strategies.
- Increased client satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Collaborated with marketing department to develop targeted campaigns for lead generation.
- Analyzed sales data to identify trends and opportunities for improvement, leading to optimized sales efforts.
Aztec Shops Ltd, San Diego State University
Stand Lead
08.2020 - 08.2021
Job overview
- Strengthened customer experience by providing exceptional service and maintaining a clean, well-stocked concession area.
- Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
- Reduced waste by closely monitoring product expiration dates and implementing proper rotation techniques.
Home Depot
Paint Associate
08.2020 - 08.2021
Job overview
- Improved customer satisfaction by providing expert advice on paint selection and application techniques.
- Streamlined inventory management by maintaining accurate records of paint supplies and conducting regular stock checks.
- Ensured a safe working environment by following proper procedures for handling, storing, and disposing of hazardous materials.
Aztec Shops Ltd, San Diego State University
Concessions Worker
08.2019 - 08.2020
Job overview
- Ensured customer satisfaction by providing efficient and friendly service at concession stands.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Veridiam, Inc
Environmental Quality Intern
05.2019 - 07.2019
Job overview
- Assisted in the development of quality control procedures, contributing to a reduction in defects and increased customer satisfaction.
- Participated in root cause analysis investigations, leading to the implementation of effective corrective actions.
- Performed internal audits, ensuring compliance with company policies and industry regulations.
- Participated in supplier evaluations, ensuring that only high-quality materials were sourced for use in production activities.
Education
San Diego State UniversitySan Diego
Bachelor of Arts from Sustainability Studies
05.2023
University Overview
- Dean's List Fall 2022
- Dean's List Spring 2023
- Mustard Seed Project Member, 2019-2021
Skills
- Operations Management
- Product and service knowledge
- Employee Scheduling
- Task Delegation
- Cost Reduction
- Project Management
- Promotional planning
- Sales Growth
- Marketing knowledge
- Schedule oversight
- Product branding
- Process Improvement
- Multitasking Abilities
- Decision-Making
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Aztec Shops Ltd, San Diego State University
08.2023 - Current
Sales Management Intern
Pepsico Bottling Group
06.2022 - 08.2022
Beverage Assistant Manager
Aztec Shops Ltd, San Diego State University
08.2021 - 08.2023
Stand Lead
Aztec Shops Ltd, San Diego State University
08.2020 - 08.2021
Paint Associate
Home Depot
08.2020 - 08.2021
Concessions Worker
Aztec Shops Ltd, San Diego State University
08.2019 - 08.2020
Environmental Quality Intern
Veridiam, Inc
05.2019 - 07.2019
San Diego State University
Bachelor of Arts from Sustainability Studies
Regenerative Soil Systems Workshop with Nicole Masters at Apricot Lane Farms
Regenerative Soil Systems Workshop with Nicole Masters at Apricot Lane Farms
Studied with internationally-acclaimed agroecologist, speaker and author Nicole Masters for a full-day soil workshop at Apricot Lane Farms (The Biggest Little Farm) in Moorpark, CA! The full-day workshop blended an educational indoor session about soil health with in-the-field activities assessing all aspects of land management.
Basketball, Baseball
Basketball, Baseball
Avid basketball and baseball fan, on and off the field of play. I find myself attracted to the comraderies of working with a team toward a unified goal. The ability to identify the strengths and challenges within a group of people and support the challenges while highlighting the strengths is one of my favorite things to do in sports and in the work environment.
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