Hi, I’m
John Joyce
Director of Information Technology / Chief Information Security Officer
Fayetteville,GA
Summary
As an Information Technology Director with many years of experience, I bring a deep understanding of security infrastructure, planning, and operational management. My career is marked by a forward-thinking approach, optimizing security standards, refining processes, and overseeing successful system implementations. Recognized for delivering cost-effective enhancements and streamlining operations, my leadership fosters collaboration and drives positive outcomes. My expertise includes disaster recovery planning, strategic roadmapping, and team development. Detail-oriented and organized, I manage multiple projects with precision. Committed to enhancing cybersecurity, I aim to ensure the robust protection of digital assets.
Overview
13
years of professional experience
2
year of post-secondary education
7
Certificates
Work History
3 Guys Golf Carts
Director of IT and Ecommerce
03.2021 - Current
Job overview
- Establish measures, metrics, thresholds and targets to increase performance and availability in alignment with security and other business strategies.
- Manage system support functions to set priorities and meet or exceed service level expectations.
- Research, review and recommend equipment, materials and supplies to prepare and maintain security expenses within 10% of approved budget.
- Illustrate page design concepts by blending arrangement, style And aesthetic elements to meet predetermined preferences, and lessen load time for customer experience.
- Plan website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Led the implementation of NetSuite for accounting, payroll, and manufacturing, achieving a 30% increase in performance, improving reliability by 75%, enhancing availability by 80%, and reducing expenditures by 28%.
- Collaborate with marketing and web team to establish project goals, projections and milestones.
- Identify appropriate marketing channels and target customers for campaigns.
- Renegotiated contract terms with IT vendors saving the company $175,000 over the three years negotiated term.
- Consolidated IT processes eliminating unnecessary expenditures to the amount of $36,000 annually.
Department of the Army
Contract Specialist-Intern
06.2022 - 07.2023
Job overview
- Negotiate optimal contract terms and conditions to reduce business risk to near zero and maximize financial objectives.
- Manage bidding process and award of purchases and delivery orders for construction contracts.
- Analyze parameters of joint ventures and create contract frameworks.
- Provide exceptional customer service to diverse clientele even in high-stress environments.
- Examine records, business information, and budgets for investment advisors to confirm adherence to government regulations.
- Conduct quality reviews and monitor contract performance.
- Review current contracts to identify upcoming contract expirations and coordinate with stakeholders to analyze contract renewals and/or re-negotiations.
- Manage full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
McIntosh Trail Community Service Board
Chief Information Officer
05.2015 - 10.2018
Job overview
- Analyzed department and job-related functionality requirements across 29 different facilities to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Developed, tracked and controlled information technology operating budgets in 29 facilities across 7 counties that included cost and benefit analyses for IT spending initiatives.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Coordinated Software Implementation projects, defined scope, and managed milestones.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
Lavender And Wyatt Systems, Inc.
Software Project Manager
03.2011 - 06.2015
Job overview
- Monitored resource usage and managed tasks so costs did not exceed budget projections.
- Oversaw planning, application development, verification and risks involved in software projects.
- Managed all communications between clients, stakeholders and in-house software development team.
- Coordinated development, testing and release of complete suite of web-based software offerings.
- Answered client questions via phone and email to quickly resolve issues and improve service.
- Developed, maintained and updated information, policies, standards and guidelines.
- Managed implementation of medical administration software.
- Managed minimum of 6 projects each year while maintaining adherence to budget, schedule and scope requirements.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Closely collaborated with project members to identify and quickly address problems.
Education
Middle Georgia State UniversityMacon, GA
Master of Science from Cyber Security And Digital Forensics
07.2023 - Current
University Overview
- 4.0 GPA
- Professional Development: Penetration Testing
- Professional Development: CyberSecurity Defensive Techniques
- Concentrations in Cyber Security and Digital Forensics.
- Graduate Certificate in Technical Writing and Digital Communication.
- CyberSecurity Seminar in Washington D.C. - Meeting with the Secret Service, CISA, NSA, FBI and discussing current global climate of threats and protections. (6/2023, 6/2024)
Middle Georgia State UniversityMacon, GA
Bachelor of Science from Information Technology / Cybersecurity
01.2022 - 07.2023
University Overview
- Elected to Vice President for Student Government Association in 2021
- Elected to Treasurer for Student Veterans Association in 2021
- Continuing education in Graduate Studies in Information Technology with a concentration in Cybersecurity and Forensics. (MSIT)
- Member of National Technical Honor Society
- Member of The National Society of Leadership and Success.
- Received EC Council Certified Ethical Hacking (CEH) Scholarship
Southern Crescent Technical CollegeGriffin, GA
Associate of Applied Science from Cybersecurity
01.2020 - 12.2021
Southern Crescent Technical CollegeGriffin, GA
Associate of Applied Science from Network And System Administration
01.2019 - 12.2020
Skills
Analytical and Critical Thinking
Leadership
Project planning and development
Deductive reasoning skills
Requirements analysis
Implementing security programs
Data security
SIEM
SQL
Linux
Wireshark software
Business Administration
Contract Negotiation
Operations Management
Project Coordination
Timeline
NetSuite Administrator
12-2023
Middle Georgia State University
Master of Science from Cyber Security And Digital Forensics
07.2023 - Current
Contract Specialist-Intern
Department of the Army
06.2022 - 07.2023
Security Pro
01-2022
Middle Georgia State University
Bachelor of Science from Information Technology / Cybersecurity
01.2022 - 07.2023
Certified in Cybersecurity, SCTC
12-2021
Network Pro
08-2021
Director of IT and Ecommerce
3 Guys Golf Carts
03.2021 - Current
Certified Microsoft Network Administrator, SCTC
05-2020
Certified Network Engineer, SCTC
05-2020
Certified Network Support Specialist, SCTC
05-2020
Southern Crescent Technical College
Associate of Applied Science from Cybersecurity
01.2020 - 12.2021
Southern Crescent Technical College
Associate of Applied Science from Network And System Administration
01.2019 - 12.2020
Chief Information Officer
McIntosh Trail Community Service Board
05.2015 - 10.2018
Software Project Manager
Lavender And Wyatt Systems, Inc.
03.2011 - 06.2015
Certification
Security Pro