John Joyce

Responsibilities:

• Managed daily operations of the shop, ensuring efficient workflow and quality standards.
• Assessed the skill level of each technician to optimize job assignments based on individual expertise.
• Conducted quality control inspections for all outgoing parts to maintain high standards.
• Handled warranty issues, facilitating clear communication between customers and technicians.
• Addressed internal matters within the team to maintain a cohesive, productive work environment.

Process Improvement & Quality Control:

• Reviewed, approved, and developed operational procedures, with an emphasis on quality improvement.
• Created and modified procedures to address and resolve quality-related issues effectively.
• Managed Engineering Change Notifications (ECNs), communicating changes in parts or testing procedures to customers.

5S

• Clean room, parts room, shipping department.

Performance Reviews:

• Designed and implemented a detailed grading system for end-of-year reviews, allowing technicians to understand their performance metrics and expected raise percentages.

Project Management:

• Led tool refurbishment projects, overseeing an 8-week timeline (6 weeks for refurbishment and 2 weeks for on-site installation) to ensure on-time, quality completion.