John J. Sidoti, Jr.
Racine,WI
Summary
IT Professional with more than 30 years experience in IT and 22+ years in IT Management. Detail- and results-oriented individual with above-average critical thinking and advanced troubleshooting skills, time management skills, and organizational skills.
Experienced in Vendor Relations and Vendor Management, Cost Negotiation, and streamlining the IT process with eyes on cost control and consolidation
Wide and varied experience across all aspects of the IT spectrum, including servers, networking, desktop support, security and compliance, staff development and how each of these disciplines interact and depend on one another.
Overview
27
27
years of professional experience
Work History
Sr. Director of Information Technology
Social Current
04.2020 - Current
- Successfully managed merger of 2 organizations
- Migrated on-prem data centers to Azure
- Moved organization to 100% virtual
- Architecture, Design, and Supervising $1M Salesforce refactor
- Design and implement IT Help Desk System including Monitoring, Alerting, On-Call, CMBD as well as standard Help Desk functionality.
- Manages I.T. staff by communicating job expectations; plans, monitors, and appraises job performance; coaches, counsels, and disciplines employees; initiates, coordinates, and enforces systems, policies, and procedures.
- Maintains I.T. staff by recruiting, selecting, orienting, and training employees; maintains a safe and secure work environment; develops personal growth opportunities.
- Works with executive team and department heads defining and managing strategic plans to keep technology investments aligned with changing vision and mission.
- Mentor IT team and develop ongoing career planning
- Design and refine RFP Process, interview vendors and negotiate pricing with vendors
- Stays current with technological advancements that align with the organization’s goals, strategies, practices, and user projects.
- Develop plan to consolidate externally hosted resources and migrate to a single platform.
- Develop 5 year Strategic IT Plan with cost analysis projections
- Completes projects by coordinating I.T. resources and work plans with departments and external partners.
- Administers cybersecurity compliance platform and education program, including policies and procedures to minimize risk and assure customers continuity of business services.
- Maintains compliance with all data security and privacy regulations through the design, implementation, and maintenance of physical, administrative, and technical safeguards.
- Recommends information technology strategies, policies, and procedures by evaluating organizational outcomes; identifying problems; evaluating trends; and anticipating requirements.
- Accomplishes financial objectives by forecasting requirements; prepares an annual budget; schedules expenditures; analyzes variances; initiates corrective action.
- Streamline IT Process to create a standard, viable, reliable and documented level of service.
- Maintains quality customer service by establishing and enforcing organization standards.
Marketing Technology Manager of Development Operations (Dev/Ops)
Advocate Aurora Healthcare
08.2018 - 01.2020
- Provides leadership, management and, and mentoring for a team of highly technical resources
- Responsible for key aspects of Application Lifecyle Management
- Technology leader for implementation and deployment planning, system integration, ongoing data validation, quality assurance, delivery, cloud operations, and sustainability of technical solutions
- Directs the work of vendor and partner relationships for day-to-day operations
- Accountable and responsible for the accuracy and completeness of work assigned to the DevOps team
- Accountable for the Security and Compliance of Marketing Technology systems to ensure alignment to organizational and industry standards for all software and development activities.
- Supports the development and analysis of team metrics, tracks progress, and ensures alignment with goals
- Identifies and resolves trending gaps or issues in day-to-day performance of all applications and components by active monitoring, alert management, reporting, and process reviews
- Establishes and evolves documentation standards and ensures compliance
- Mentor DevOps team and establish career advancement path
Marketing Technology Operations Manager
Advocate Aurora Healthcare
10.2015 - 08.2018
- Establishes department practices for Microsoft Azure
- Implement and Maintain Cloud Infrastructure using Microsoft Azure
- Ensures that all cloud based infrastructure and services adhere to applicable compliance standards (HIPAA, PCI, etc.).
- Serves as a technical liaison between various internal and external technology partners
- Responsible for security compliance against NIST Controls, Rapid7, and BitSight.
- Establishes architectural and service level standards, patterns and practices and drive cloud platform infrastructure capabilities to meet rapidly evolving business need.
- Manages daily operations and resources responsible for creating and maintaining cloud-based technology infrastructure of the Marketing Technology department
- Mentor DevOps team and establish career advancement path
Sr. Systems Engineer
Goodwill Industries of Southeastern Wisconsin
07.2014 - 10.2015
- Design and Execute New Server and Network infrastructure
- Instituted Infrastructure Monitoring and Alerting System
- Negotiate with Infrastructure vendors for pricing and licensing levels
- Implement and Maintain Cloud Infrastructure using Microsoft Azure
- Migrate existing AWS Cloud Services to Microsoft Azure
- Implement and Maintain ADFS for AD/Azure Integration
- Managed staff of 3 System Administrators
- Provide Tier IV support for Systems Administrators and Help Desk
- Develop policies and procedures Business Continuity, ITIL Compliance, and PCI Compliance
- Redesign Microsoft SQL infrastructure including High-Availability Cluster
- Develop Server. Operating System and Software Life Cycle Plan
- Develop and Implement Change Management Policy
IT Infrastructure Manager (interim)
Advanced Pain Management
02.2013 - 07.2014
- Plan and design new clinic infrastructure
- Design and execute new AD structure
- Plan and execute integration of acquired companies for AD, File systems, and Exchange
- Manage staff of 3 Administrators and 4 Help Desk staff
- Serve as HIPAA Security Officer
- Develop policies and procedures for new users, Help Desk escalations, and Business Continuity
- Evaluate all processes and practices for ITIL compliance
Systems Administrator II
Advanced Pain Management
07.2012 - 02.2013
- Responsible for the installation, configuration and maintenance of all infrastructure
- Provides Tier III support to Help Desk
- Manage Active Directory, Print server, File server, Exchange, Citrix, VMWare, SAN and network
Transition Team Lead
Laughlin-Constable/Fullhouse Interactive
03.2012 - 06.2012
- Plan and execute consolidation of Fullhouse servers and systems into Laughlin Constable structure
- Installed and configured Laughlin-Constable AD system and Lync
Information Technology Manager
Laughlin-Constable/Fullhouse Interactive
12.2010 - 02.2012
- Designs and implements short, and long-term, strategic plans to ensure infrastructure capacity meets existing and future business requirements.
- Establishes and maintains relationships in order to negotiate with third-party vendors and contractors for the purchase of IT needs and services.
- Carries the overall responsibility for the purchasing, maintenance and support of hardware and software.
- Develops and manages the agency IT budget, including operating and capital expenditures.
- Determines the schedule of product releases and project timelines.
- Establishes and maintains plans for backup and disaster recovery.
- Supports network infrastructure including daily operations, user accounts and maintenance.
- Maintain Rackspace environment for 300+ client websites
- Maintain internal data center for production/staging/development environments
- Plan and execute upgrade plan for all servers
- Deploy development websites to production environment (CI/CD)
- Redesign and implement internal and perimeter networking
- Redesign and implement Microsoft Active Directory installation, DNS structure
- Manage Microsoft Exchange environment
Director of Information Technology Services
School Sisters of St. Francis
11.2005 - 12.2010
- Manage main Milwaukee based site and remote offices across the US, Germany, Latin America and India.
- Write RFP and work with multinational vendors to design and implement IT projects
- Manage all technology projects, including the Enterprise IT plan.
- Design and implement Disaster Recovery Plan for IT.
- Install and implement Help Desk System.
- Streamline AD and Exchange Processes.
- Introduce Standards and Practices based on ITIL.
- Design and Implement Remote Desktop/VPN system for World-Wide access to Financial Systems Integration, Advanced Troubleshooting, Repair and Maintenance.
- Implement Microsoft Windows AD, IIS, and SQL Enterprise Servers.
- Maintained direct relationships with vendors for hardware and software.
- Provided written documentation for enterprise-wide client software distribution.
Technical Liaison
Marquette University
01.2004 - 11.2005
- Systems Integration, Advanced Troubleshooting, Repair and Maintenance.
- Evaluated new technology for systems wide usage on multiple platforms.
- Provided written documentation for enterprise-wide client software distribution.
- Provided Tier III Technical Support for Microsoft, Apple and Linux Desktop and Server Systems.
Technical Service Specialist
Marquette University
01.2000 - 01.2004
- Systems Integration, Advanced Troubleshooting, Repair and Maintenance.
- Successfully relocated 600 users, 400 computers, and 2 servers to new building
- Maintain a 400 computer active dental client.
Manager of Technical Services
Allison Systems, Inc
03.1998 - 12.1999
- Design, stage, implement, and support ID Badging and Security Control systems.
- Design and implement on premises servers, E-mail systems, and Dial-in VPN.
- Technical Staff management with scheduling and help desk.
- Mentor and teach team members
Education
Bachelor's Degree -
Moravian College
Bethlehem, PATimeline
Sr. Director of Information Technology
Social Current
04.2020 - Current
Marketing Technology Manager of Development Operations (Dev/Ops)
Advocate Aurora Healthcare
08.2018 - 01.2020
Marketing Technology Operations Manager
Advocate Aurora Healthcare
10.2015 - 08.2018
Sr. Systems Engineer
Goodwill Industries of Southeastern Wisconsin
07.2014 - 10.2015
IT Infrastructure Manager (interim)
Advanced Pain Management
02.2013 - 07.2014
Systems Administrator II
Advanced Pain Management
07.2012 - 02.2013
Transition Team Lead
Laughlin-Constable/Fullhouse Interactive
03.2012 - 06.2012
Information Technology Manager
Laughlin-Constable/Fullhouse Interactive
12.2010 - 02.2012
Director of Information Technology Services
School Sisters of St. Francis
11.2005 - 12.2010
Technical Liaison
Marquette University
01.2004 - 11.2005
Technical Service Specialist
Marquette University
01.2000 - 01.2004
Manager of Technical Services
Allison Systems, Inc
03.1998 - 12.1999
Bachelor's Degree -
Moravian College
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