John Jupa

• Interfaced with business unit executives and other IT functional area executives to define support initiatives and solutions for improving service efficiency and effectiveness.
• Led the direction, developed, and implemented standards for operational processes, procedures, policies, and best practices for the enterprise, infrastructure strategy, and architecture, including disaster recovery, Linode management (cloud), Entra, M365, Managed Engine MDM, VMware, endpoint protection, Windows and Linux servers, SAN storage, enterprise backups, security and compliance, help desk support (Windows and Mac), cybersecurity, audio-visual, firewalls, VPN, and Wi-Fi.
• Ensured 99.99% system uptime and resilience for mission-critical enterprise systems, supporting global operations.
• Develop and execute a comprehensive security strategy, achieving compliance with HIPAA and NIST-based frameworks, including Incident Response plans.
• Develop, implement, and manage the reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance, and are in line with the needs of the business. Managed root cause analysis and improvement actions.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Negotiated agreements with external partners such as contractors or consultants.
• Implemented systems for tracking progress on key initiatives or projects.
• Collaborated with senior leadership to set long-term objectives for the company.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
• Led change management efforts to adapt to market shifts and organizational needs.
• Directed operations to improve efficiency and increase profit margins.
• Optimized vendor spend, cutting third-party IT services costs by 20%.
• Provided executive planning, estimates, and oversight to corporate solutions and IT operations projects. Managed customer expectations and provided team direction.
• Recorded, tested, and maintained regular controls to ensure regulatory compliance (GDPR, SOX, HIPAA).
• Managed relationships with external vendors, evaluating their services, meeting the required SLAs, and negotiating the terms and conditions of their services to keep in line with the business objective.
• Managed SaaS Solutions, NetSuite, and Salesforce.
• Managed intrusion, CCTV, and access control systems.
• Mentor IT staff to continually grow the skill set of the team.
• Provided strategic direction for disaster recovery and business continuity planning.
• Coordinated with regulatory bodies to ensure compliance with laws and standards.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Partnered with staff to create professional development plans to support personal and business growth.
• Delegated work to staff, setting priorities and goals.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.

● Develop and execute enterprise-wide IT strategies that drive innovation, operational efficiency, and revenue growth

● Interfaced with business unit executives and other IT functional area executives to define support initiatives and solutions for improving service efficiency and effectiveness.

● Oversaw transition of TSA for Infrastructure and SAP migration.

● Leads the direction, develops, and implements standards for operational processes, procedures, policies and best practices for the enterprise, infrastructure strategy, and architecture, including Disaster Recovery, Azure management (Cloud), Entra, M365, MDM, Active Directory, Google Workspace, VMware, Endpoint Protection, Windows and Linux servers, SAN Storage, enterprise backups, Security and Compliance, Help Desk Support (Windows and MAC), Cyber security, Audio Visual, Firewalls, VPN and WIFI (Ruckus)I. Achieved 30% cost savings by migrating infrastructure to cloud platforms.

● Ensured 99.99% system uptime and resilience for mission-critical enterprise systems supporting global operations.

● Develop the Enterprise technology roadmap and set priorities while executing these initiatives, including digital initiatives

● Develop and execute a comprehensive security strategy, achieving compliance with CMCC and NIST-based frameworks (800-171), including Incident Response plans

● Develop, implement, and manage reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business. Managed root cause analysis and improvement actions.

● Provided executive planning, estimates and oversight to corporate solutions and IT operations projects. Managed customer expectations and provide team direction.

● Develop, Managed, and collaborate with multiple work streams with input from resources from a variety of teams, delivering high quality, on budget, within schedule solutions as an IT service, including IT Onboarding/Offboarding, Asset Managedment, SIEM, and Intune.

● Oversaw IT investments and multi-million-dollar budgets, aligning spending with business priorities to maximize ROI.

● Develop and execute continual improvement of effectiveness, stability and security of IT teams and environment.

● Recorded, Tested, maintain regular controls to ensure regulatory compliance (GDPR, SOX)

● Managed relationships with external vendors, evaluating their services and meeting the required SLA’s and negotiating the terms and conditions of their services to keep in line with the business objective. Optimized vendor spend, cutting third-party IT services costs by 25%.

● Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed on new warehouse builds and acquisitions.

● Managed Intrusion, CCTV, and access control systems.

● Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects.

● Mentor IT staff to continually grow the skillset of the team.

● Provided strategic direction for disaster recovery and business continuity planning.

● Managed integration of Acquisitions.

• Delivered IT strategies aligned with global logistics operations, enabling scalable growth and technology modernization.
• Oversaw global 24/7 operations across infrastructure, cybersecurity, and applications, ensuring continuous business support.
• Interfaced with business unit executives and other IT functional area executives to define support initiatives and solutions for improving service efficiency and effectiveness.
• Develops and executes strategic relationships with other team members and leaders across IT and business operational teams, and has the ability to develop and lead an organizational technology plan that is aligned with senior management and the company's growth strategy.
• Led the direction and provided standards for operational processes, procedures, policies, and best practices for the enterprise, infrastructure strategy, and architecture, including Windows and Linux servers, backups, disaster recovery, AWS management (cloud), VMware, Data Domain, endpoint protection, security, zero-trust topology, WMS, and ERP (Abecas for EDI and financial systems, Task Agent, Abcomm, XM, and cybersecurity and compliance).
• Direct, develop, and provide leadership to the IT team, establishing priorities, setting goals, monitoring progress, and coordinating efforts with other business units; the team is comprised of Help Desk, System Engineers, Service Desk Engineers, Software Analysts, and Database Analysts, and ensure that the correct technological skills balance is established.
• Participated in IT strategy planning activities, bringing current knowledge, a future vision of technology and systems, and best practices (e.g., ITIL) as related to the needs of the business.
• Develop and implement Sophos XDR across the enterprise.
• Supported mergers and acquisitions.
• Develop, implement, and manage the reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance, and are in line with the needs of the business. Managed root cause analysis and improvement actions. Optimized vendor spend, cutting third-party IT services costs by 10%.
• Provided executive planning, estimates, and oversight to corporate solutions and IT operations projects. Managed customer expectations and provided team direction.
• Managed and collaborated with multiple work streams, incorporating input from resources across a variety of teams, delivering high-quality, on-budget, and on-schedule solutions as an IT service.
• Managed budgets and costs related to staffing, hardware and software maintenance, and services that pertain to the global service delivery strategy.
• Develop and maintain continual improvement of the effectiveness, stability, and security of IT teams and the environment.
• Recorded, tested, and maintained regular controls to ensure regulatory compliance (SOX, HIPAA).
• Managed external vendors, evaluating their services, meeting the required SLAs, and negotiating the terms and conditions of their services to keep in line with the business objective.
• Represent the escalation and decision point as appropriate. Contribute to incident resolution, making key decisions as necessary.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, Windows operating systems, routers, switches, telephony equipment, firewalls, laptops, and desktops.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of business applications and remote desktop server.
• Project management and facilitation skills, as well as proficiency with related methodologies and tools, include examples such as migration to a new data center, including new hardware, network equipment, implementing a Wireless LAN Controller (Ruckus), CCTV, a disaster recovery plan, and new facility builds.
• Led strategic planning and execution to enhance profitability and company growth.
• Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
• Negotiated contracts with vendors for services, products and supplies.
• Advised senior executives on approaches for resolving complex issues impacting operations.
• Implemented strategic offerings to enhance company's suite of products and services.

• Directed and led multi-disciplined systems professionals, including engineers and analysts.
• Managed IT operations staff through effective recruitment, supervision, and performance evaluation.
• Enhanced capacity to deliver high-quality solutions meeting or exceeding expectations.
• Established and monitored IT service level agreements (SLAs) for operational accountability.
• Oversaw management of GP Dynamics ERP to streamline business processes.
• Developed and implemented functional policies for network architecture and service provision.
• Analyzed, benchmarked, and reported on IT infrastructure improvement opportunities.
• Ensured 24/7 uninterrupted infrastructure operation with robust backup provisions.

• Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.
• Benchmarks, analyze, report, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, and operating systems, and associated hardware.
• Managed the purchasing process and asset management for all IT equipment and software inventory, including vendor management. Optimized vendor spend, cutting third-party IT services costs by 20%.
• Managed IT operations staff, including recruitment, supervision, scheduling, development, and evaluation.
• Oversaw IT operations projects related to projects, and project implementation.
• Managed and supported servers running Microsoft Windows 2003, 2008, SQL, Exchange, SCCM, SharePoint, Lync, vSphere, and Cisco Network Equipment.
• Managed upgrade and implementation projects for Lync 2010 for 250 users, for telephony and instant messaging, and upgrade to SharePoint 2010.
• Incorporate best practices regarding network operations, email delivery, Windows implementations, and Help Desk ITIL standards.
• Ensured the infrastructure is running uninterrupted on a 24/7 basis, with adequate provisions for backup and emergencies. Build a high-performance team culture within IT, and maximize collaboration across the organization.

• Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.
• Benchmarks, analyze, report, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, and operating systems, and associated hardware.
• Managed the purchasing process and asset management for all IT equipment and software inventory, including vendor management. Optimized vendor spend, cutting third-party IT services costs by 20%.
• Managed IT operations staff, including recruitment, supervision, scheduling, development, and evaluation.
• Oversaw IT operations projects related to projects, and project implementation.
• Managed and supported servers running Microsoft Windows 2003, 2008, SQL, Exchange, SCCM, SharePoint, Cisco Call Manager, vSphere, and Cisco Network Equipment.
• Managed upgrade and implementation projects for Lync 2010 for 250 users, for telephony and instant messaging, and upgrade to SharePoint 2010.
• Incorporate best practices regarding network operations, email delivery, Windows implementations, and Help Desk ITIL standards.
• Ensured the infrastructure is running uninterrupted on a 24/7 basis, with adequate provisions for backup and emergencies. Build a high-performance team culture within IT, and maximize collaboration across the organization.
• Resolved complex problems related to application deployments, server configurations, network architecture.
• Performed regular system audits to identify and address potential security vulnerabilities.