Summary
Overview
Work History
Education
Skills
Timeline
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John Kahmann

Cincinnati,Ohio

Summary

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Retail Specialist

Verizon
07.2023 - Current
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Crew Member

Raising Cane's Restaurants
11.2021 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.

Director of Operations

JEE Foods
03.2020 - 07.2023
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Effectively ran the operations department and brought the total amount of food distributed from 2,000lbs to over 7 million.
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Education

High School Diploma -

Ross High School
Hamilton, OH
05.2023

Skills

  • Retail Store Traffic
  • Consultative Sales Approach
  • Speech Clarity
  • Safety and Cleanliness Standards
  • Available Nights, Weekends and Holidays
  • Exceeding Customer Expectations
  • Trade-In Quotes
  • Sales Activities
  • Promotion Coordination
  • Retail Industry Knowledge
  • Adaptable and Flexible
  • Goal-Driven

Timeline

Retail Specialist

Verizon
07.2023 - Current

Crew Member

Raising Cane's Restaurants
11.2021 - 07.2023

Director of Operations

JEE Foods
03.2020 - 07.2023

High School Diploma -

Ross High School

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John Kahmann