John Kalbfleisch

3.8 GPA

Dean's List Fall 2025

Expected Graduation Date- Spring 2028

• Delivered food and groceries to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Consulted with potential clients to determine how company could best meet needs.
• Made financial and logistics decisions in best interest of company.
• Took care of escalated customer concerns to increase satisfaction.
• Developed estimates for Residential Painting services based on in-depth knowledge of labor and material expenses
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Responsible for the sortation, loading, and dispatching of 50-60k packages daily
• Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
• Led and managed projects to support logistics efforts and plans.
• Identified opportunities to reduce cost and improve productivity.
• Supervised staff of 20 managers and 150 package handlers in daily activities, delivering continuous training and coaching to bolster each employee's skill set.

• Managed performance issues with 3rd party delivery partners.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Monitored staff and organization of delivery department.
• Coordinated with customers to plan efficient or special deliveries.
• Developed team environment to support engagement and high performance.
• Tracked service metrics, managing budgets and troubleshooting technical issues.
• Coached professional development opportunities for team members with career development plans.

• Delivered comprehensive training to maintain compliance requirements.
• Identified and solved problems to enhance management and business direction.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Responsible for analyzing business processes and station procedures to ensure compliance with company policies.
• Created action plans to fix break downs in station processes.