JOHN KALISSA
Framingham,MA
Summary
Key skills include: Analysis and evaluation, organizing, planning, problem solving, coordinating, initiating action, instructing/training, Persuasion, supervising.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
8
8
years of professional experience
Work History
Owner
Self Employed
09.2020 - Current
- Launch new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
- Research trends and current innovations to determine competition and develop competitive pricing points.
- Interact well with customers to build connections and nurture relationships.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
- Perform statistical analyses to gather data for operational and forecast team needs.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Update and resolve incidents and manage accessorial charges objectively while maximizing profit.
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
Milieu Counselor
Boston Children's Hospital
04.2016 - 06.2022
- Administered clinical assessments under supervision from licensed professionals as needed for diagnosis or treatment planning purposes.
- Provided mental healthcounseling to clients.
- Collaborated with interdisciplinary team to create comprehensive treatment plans tailored to each client's needs.
- Provided psychoeducational counseling to family members, and provided tools for effective support at home.
Education
Master of Arts - Concentrated in Marketing Communication
Emerson College
Boston, MADiagnostic Utilities and PC Troubleshooting, Assembly and Installation, Administering Windows NT 4.0, Introduction to Networking -
Clark University, Computer Career Institute
Framingham, MA02.2000
Skills
- Marketing and Sales
- Business Start Up
- Logistics
- Accounts Receivable
- Fluent in French written and spoken
- Fluent in spoken Kinyarwanda
Languages
French
Full Professional
Kinyarwanda
Limited Working
Timeline
Owner
Self Employed
09.2020 - Current
Milieu Counselor
Boston Children's Hospital
04.2016 - 06.2022
Master of Arts - Concentrated in Marketing Communication
Emerson College
Diagnostic Utilities and PC Troubleshooting, Assembly and Installation, Administering Windows NT 4.0, Introduction to Networking -
Clark University, Computer Career Institute