John Kanipe
Raleigh,NC
Summary
Proactive and knowledgeable host with a distinct ability to streamline services through updated and reorganized systems. Highly skilled in providing exceptional customer service and experienced in team management. Friendly and reliable individual excited to take initiative and deliver excellent work. Versatile background in hospitality, specifically as a night auditor for the past 12 years, with extensive knowledge of room ratings, account balancing, and report generation. Thrives in high-volume environments, leveraging multitasking and time management strengths to ensure efficient operations.
Overview
31
31
years of professional experience
Work History
Utility Worker\Host
Darden Restaurants Inc
01.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Waitstaff Support
Darden Restaurants Inc
01.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Waitstaff Support
Seasons52-Darden Restaurants
01.2021 - 01.2022
- Polishing and rolling silverware
- Occasionally working as dishwasher
- Worked as host.
Night Auditor
Hilton Hotels - Homewood Suites
01.2008 - 01.2020
- Complete Segmentation and Daily Reports
- Balance Cash Drawer at beginning and end of each shift
- Document Guest concerns and issues
- Print closeout reports for Audit and distributed them to various departments
- Check Guests in and out
- Kept track of guest purchases in the Suite Shop.
Bartender/Wait Staff
The Cardinal Club
01.1995 - 01.1997
- Provided excellent customer service to members and their guests, assuring a pleasant dining experience.
Rounds Man
Angus Barn, Ltd.
01.1994 - 01.1995
- Provided comprehensive assistance to owner/general manager
- Re-wrote the employee handbook for the director of human resources; utilized strong knowledge of Microsoft Office
- Learned restaurant objectives by rotation through various responsibilities
- Worked on dish machine, salad and desert prep and worked on grille.
Education
Associate of Applied Science - Computer and Information Technology
ECPI Computer College of Technology
Raleigh, NC12.2007
Skills
- Team Collaboration
- Detail Oriented
- Effective Time Management
- Multitasking proficiency
Skillssummary
MS Windows Exchange Server 2000, 2003, Cisco Pix Firewall, MS Windows 98, 00, ME. XP, Check Point Firewall, MS Office 98, 00, XP, Novel Client 5.0, 6.0, SAP, Netware 5.0, 6.0, Oracle, MS Windows Server 2000, 2003, COTS, Active Directory, Configured routers and switches, Installed hard drives, CD-ROM/DVD/RW drives, Tested CAT5, RJ11, & RJ-45 Cables, Installed NIC and wireless network cards, Imaging Hard Drives, Installed DDRAM, SRAM memory
Timeline
Utility Worker\Host
Darden Restaurants Inc
01.2023 - 08.2024
Waitstaff Support
Darden Restaurants Inc
01.2023 - 08.2024
Waitstaff Support
Seasons52-Darden Restaurants
01.2021 - 01.2022
Night Auditor
Hilton Hotels - Homewood Suites
01.2008 - 01.2020
Bartender/Wait Staff
The Cardinal Club
01.1995 - 01.1997
Rounds Man
Angus Barn, Ltd.
01.1994 - 01.1995
Associate of Applied Science - Computer and Information Technology
ECPI Computer College of Technology