JOHN KASUKU
Eagle,ID
Summary
Dedicated and professional individual with experience in the United States Air Force, culinary arts, and financial management. Knowledgeable in customer service with a strong background in sales and client relations. Proven track record of successfully managing diverse accounts, achieving targets through strategic planning and effective communication. Strong negotiation and customer service skills have significantly improved client satisfaction and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Active Duty, Pay Grade E-2
United States Air Force
09.2023 - Current
- Managed approximately 30 incoming calls and emails per day from customers
- Actively contributed to team projects designed to enhance mission readiness
- Engaged in continuous professional development through military training programs
- Assisted in administrative tasks supporting unit operations
- Collaborated with colleagues to maintain a high standard of efficiency and discipline
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Provided exceptional after-sales support, resolving issues promptly and ensuring repeat business from satisfied customers.
- Managed customer service inquiries and complaints for customer satisfaction
- Operated cash register to process payments and provided receipts to establish proof of transaction in less than one hour allocated time
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Implemented marketing campaigns to increase customer engagement and sales.
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
Warehouse Associate
Atlas Staffing
06.2023 - 08.2023
- Efficiently packed beverages into boxes for distribution, ensuring accuracy and timeliness
- Operated warehouse equipment, including forklifts and pallet jacks, to facilitate the movement of goods
- Maintained an organized work environment to enhance productivity and safety compliance
- Assisted in inventory management by conducting regular counts and reporting discrepancies
- Collaborated with team members to streamline packing processes, resulting in reduced labor hours
- Trained new employees on packing procedures and safety protocols, improving overall team performance
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Consistently lifted materials weighing as much as 5kilograms .
Housekeeper
Hamad Medical
01.2020 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces approximately 20 bathrooms under 40minutes
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Handled requests for extra linens, toiletries and other supplies.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Washed and put away kitchen dishes, utensils and glassware.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Polished fixtures to achieve professional shine and appearance.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Skilled at working independently and collaboratively in a team environment.
Banquet Waiter
Maple Inn Hotel
01.2019 - 12.2019
- Executed synchronized meal service simultaneously serving multiple guests.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Supported successful events through timely breakdown of tables and cleaning up after guest departure, allowing for efficient room turnover times.
- Expedited food service by efficiently communicating with kitchen staff regarding special dietary requests or modifications.
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Replenished condiments and other supplies at tables and service bars.
- Processed customer payments to accurately record transactions.
- Assisted in inventory management by maintaining accurate records of supplies and equipment, ensuring adequate stock levels for upcoming events.
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
- Inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Served meals to customers according to established guidelines.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with the culinary team to ensure proper plating techniques, presentation, and portion control were executed consistently throughout each event.
- Upheld high standards of food safety and hygiene practices in accordance with local health department regulations during all stages of service delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Returned reusable goods and serving equipment for inventory and restock.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained clean and organized dining areas throughout events, ensuring an enjoyable experience for all attendees.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained clean and safe work environment.
- Managed food resources, memorized orders, and coordinated customer service.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Supported needs of 20 wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy and intentionality.
Education
No Degree - Financial Management
Air University
Maxwell, Alabama11-2023
certificate - leadership
Paramount Chief Kinyanjui Technical Training College
01.2018
High School Diploma -
Nyango'ri High School
Vihiga, Kenya01.2016
Skills
- Budget management
- Team Collaboration
- Data entry
- Microsoft word, PowerPoint, excel, outlook
- Foreign language proficiency
- Works Well Under Pressure and problem solving
Achievements
- Certificate in Leadership from Paramount Chief Kinyanjui
- Airspace Ribbons Award
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer pay issues which saved the the united state Airforce thousands of dollars.
- Achieved meeting delivery by introducing powerpoint for different tasks.
- Collaborated with team of 500 staff members in the development and process travel vouchers for over 2500 customers.
- Resolved assembly problems by altering dimensions to meet specifications.
Certification
- Idaho Driver's License
- ServSafe Food Handler's Certification
- leadership certificate paramount chief kinyanjui college 2018, may
promotion
promoted after successfully completing military training school
Languages
Swahili
Native or Bilingual
English
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Community Cleanup
- Participating in local clean-up initiatives
- Documenting and sharing travel experiences
- Enjoy hobbies that combine physical activity with outdoor exploration
- Martial Arts
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Regularly practice mindfulness and meditation for overall wellness
- Photography
- Volunteer Work
Timeline
Active Duty, Pay Grade E-2
United States Air Force
09.2023 - Current
Warehouse Associate
Atlas Staffing
06.2023 - 08.2023
Housekeeper
Hamad Medical
01.2020 - 11.2020
Banquet Waiter
Maple Inn Hotel
01.2019 - 12.2019
No Degree - Financial Management
Air University
certificate - leadership
Paramount Chief Kinyanjui Technical Training College
High School Diploma -
Nyango'ri High School