Open To Work
John Kennedy
ABA Centers of Pennsylvania
Lansdale,PA
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Executive DirectorDirector of OperationsVice President of OperationsSenior Director of OperationsPresident of Operations
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Lansdale, PA
Open to relocation:
Yes
Important To Me
Career advancementCompany Culture401k match
23
years of professional experience
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Work History
Executive Director
1 Year 7 Months- Provided executive oversight for five clinical centers across Pennsylvania, ensuring alignment with organizational goals and quality standards.
- Scaled a startup center to the highest completed-services rate in the company (96%) within six months.
- Built high-performing teams and workflows that consistently exceed KPIs and clinical quality standards.
- Enhanced staff consistency and client engagement through strategic scheduling that aligned with individualized treatment plans.
- Eliminated onboarding delays through redesigned procedures and collaboration with Talent Acquisition.
- Supported audit preparation resulting in zero findings and exemplary documentation across all sites.
- Represented organization at community events, strengthening brand presence and fostering regional growth.
Director of Site Operations
2 Years- Directed operations for a value-based senior care center serving a medically underserved population.
- Elevated STAR rating from 2.4 to 4.2 by redesigning workflows and closing HEDIS measures.
- Reduced MLR from 106.2% to 75.6% by implementing critical operational improvements.
- Rebuilt organizational culture by restructuring workforce and implementing comprehensive staff training.
- Expanded practice volume 250% through strategic outreach and building community partnerships.
Practice Manager
2 Years- Led startup operations, establishing staffing, implementing SOPs, and developing growth strategy to build a successful practice.
- Consistently exceeded KPIs, WRVs, gap closures, utilization targets, and quality benchmarks.
- Conducted daily HEDIS reviews to maintain a 4.5+ STAR rating.
- Strengthened retention through open-door leadership, recognition programs, and internal advancement.
- Strengthened retention by fostering open-door leadership, launching recognition programs, and promoting internal advancement opportunities.
Practice Manager, Hematology & Nephrology
3 Years- Directed clinical operations and enhanced financial performance for two specialty departments.
- Utilized EPM/EHR analytics to streamline chart closure, charge entry, scheduling, and task management.
- Increased patient visits by 10% and reduced cancellations by 6%, resulting in a 10% profit increase.
- Improved charge lag and monthly revenue through disciplined documentation and billing practices.
- Reduced charge lag and increased monthly revenue through disciplined documentation and billing practices.
- Enhanced patient experience and survey scores through workflow refinement and culture initiatives.
Senior Manager of Operations
3 Years- Oversaw blood drives collecting up to 1,000 units and supervised 100+ staff across multiple locations.
- Ensured safe, efficient blood collection aligned with hospital and patient needs.
- Managed hiring, training, and performance of volunteer and unionized staff to enhance operational effectiveness.
- Oversaw blood drives collecting up to 1,000 units while supervising 100+ staff across multiple locations to maximize impact.
Distribution Specialist
2 Years- Managed daily distribution and transportation operations, ensuring compliance with GMP standards to maintain product integrity.
- Conducted quality control of equipment and performed weekly audits on blood products and materials to uphold safety and regulatory standards.
- Led 25 unionized staff to optimize inventory management and enhance delivery reliability, contributing to higher customer satisfaction.
Food Service & Retail Manager
1 Year- Managed multi-million-dollar dining facilities and retail operations at Ivy League university, ensuring high standards of service and customer satisfaction.
- Oversaw daily operations to ensure efficient and effective service delivery.
- Developed and implemented training programs for staff to enhance customer engagement.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
Hospitality Manager
2 Years- Led teams across two centers and ten patient floors, met hospital and government regulations.
- Directed daily operations to ensure optimal service delivery and guest satisfaction.
- Managed staff training programs to enhance service quality and operational efficiency.
- Developed and implemented standard operating procedures, improving consistency across departments.
Assistant Manager
3 Years- Led sales teams across multiple retail locations, meeting company performance goals.
- Streamlined inventory management processes to enhance stock accuracy and minimize discrepancies.
- Trained and mentored team members on product knowledge and customer service best practices.
- Developed engaging promotional displays to drive sales and improve customer engagement.
Education
Bachelor of Science - Business Administration
Skills
Quality metrics
Strategic Planning
Operations Leadership
Quality Improvement
Multi-Site Management
Workforce development
Talent Development
Community Engagement
Organizational Growth
Program management
Timeline
Executive Director
ABA Centers of Pennsylvania
01.2025 - CurrentRead More
Director of Site Operations
Trinity Health Mid-Atlantic
01.2020 - 01.2022Read More
Practice Manager
Oak Street Health
01.2018 - 01.2020Read More
Practice Manager, Hematology & Nephrology
St. Christopher’s Hospital for Children
01.2015 - 01.2018Read More
Senior Manager of Operations
American Red Cross
01.2012 - 01.2015Read More
Distribution Specialist
American Red Cross
01.2010 - 01.2012Read More
Food Service & Retail Manager
ARAMARK
01.2009 - 01.2010Read More
Hospitality Manager
ARAMARK
01.2007 - 01.2009Read More
Assistant Manager
Champs Sports
01.2004 - 01.2007Read More
Coastal Carolina University
Bachelor of Science from Business Administration
Read More