Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Killian

White Plains

Summary

A results-driven IT leader with over 20 years of experience in network infrastructure, project management, and workplace strategy. Proven ability to manage and optimize global workplace environments, leveraging data-driven decision-making to enhance employee experience, space utilization, and operational performance. Skilled in leading high-impact projects, developing and documenting policies and procedures, and implementing innovative solutions that align with business objectives. Adept at managing cross-functional teams and building strong relationships with stakeholders to ensure operational success. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

25
25
years of professional experience

Work History

Network Infrastructure Leader

ATOS IT Services and Solutions
08.2024 - Current
  • Company Overview: (National Grid Account)
  • Developed and documented 30% of department policies, procedures, and standards, aligning with workplace design standards and operational best practices.
  • Led IT infrastructure upgrades, system migrations, and troubleshooting initiatives that improved operational efficiency and system performance.
  • Applied innovative technologies and strategies, including data analytics, to optimize system performance and space utilization in a global workplace context.
  • Managed vendor relationships, negotiated contracts, and ensured cost-effective solutions aligned with business needs.
  • Directed high-impact projects, ensuring they were completed on time and within budget while maintaining operational excellence.
  • (National Grid Account)

Network Infrastructure Leader

ATOS IT Services and Solutions
10.2020 - 08.2024
  • Company Overview: (Willis Towers Watson Account)
  • Led cross-functional teams to improve workplace efficiency by researching and recommending AI technologies and strategies for system performance and space management.
  • Developed global policies and procedures for network and workspace operations to enhance productivity and space utilization.
  • Streamlined workflows through the implementation of standardized processes and best practices, contributing to improved employee experience and collaboration.
  • Managed the Network Operating Center (NOC) and implemented innovative monitoring and troubleshooting techniques, minimizing downtime and improving performance.
  • Collaborated with stakeholders to align network and workspace solutions with business objectives.
  • (Willis Towers Watson Account)

Network Operations Manager

Willis Towers Watson
Stamford
04.2015 - 10.2020
  • Created operational reports and trends, providing data-driven insights to optimize space and resource management.
  • Led initiatives to enhance workplace performance by researching and integrating AI and automation into routine tasks, improving space and system utilization.
  • Managed vendor relationships, ensuring cost-effective solutions while meeting performance and operational requirements.
  • Applied best practices in ITIL and project management to improve operational efficiency and contribute to organizational agility.

Global Infrastructure Leader

HP Enterprise Services
11.2014 - 04.2015
  • Company Overview: (Eli Lilly Account)
  • Managed global infrastructure strategies, improving resource allocation and ensuring efficient space utilization across multiple locations.
  • Led large-scale projects, ensuring delivery within time and budget constraints while maintaining high standards of service and operational excellence.
  • Collaborated with global teams to maintain a unified approach to workplace design and system performance.
  • (Eli Lilly Account)

Global End User Compute Manager

HP Enterprise Services
10.2012 - 11.2014
  • Company Overview: (Bimbo Bakeries Account)
  • Managed U.S. and global IT resources, optimizing team allocation to improve workplace efficiency and employee collaboration.
  • Developed and implemented policies and procedures for workspace and service desk operations, enhancing employee experience and operational performance.
  • Streamlined workflows, improving team productivity and operational responsiveness in a dynamic global work environment.
  • (Bimbo Bakeries Account)

Global Account Manager

HP Enterprise Services
04.2005 - 10.2012
  • Company Overview: (Towers Watson Account)
  • Oversaw global technical infrastructure and server performance, applying data-driven insights to optimize workspace design and network utilization.
  • Managed vendor relationships and negotiated contracts to ensure cost-effective and high-performance workspace solutions.
  • Coordinated cross-functional teams to align workplace strategies with business goals, enhancing overall operational effectiveness.
  • (Towers Watson Account)

Information Technology Manager

Towers Perrin
New York
07.2000 - 04.2005
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
  • Implemented and maintained technology and software budget.
  • Managed system performance, conducting troubleshooting, security patching, and maintenance.
  • Developed and documented policies, procedures, and standards.
  • Managed vendor relationships, negotiating contracts for cost-effective solutions while meeting performance requirements.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Researched and recommended innovative and automated approaches to routine tasks.

Education

Computer Systems Management -

College of Westchester
White Plains, NY

Skills

  • MS Office Suite
  • Cloud management
  • Jira and Scrum
  • ServiceNow expertise
  • CyberArk knowledge
  • Network monitoring tools
  • ITIL processes
  • Project management
  • Change management
  • Incident management
  • Network administration
  • Active Directory management
  • Technical writing skills
  • Service level agreements
  • Innovation strategies
  • Technology integration
  • IT best practices expertise
  • Performance monitoring techniques
  • Decision making skills

Timeline

Network Infrastructure Leader

ATOS IT Services and Solutions
08.2024 - Current

Network Infrastructure Leader

ATOS IT Services and Solutions
10.2020 - 08.2024

Network Operations Manager

Willis Towers Watson
04.2015 - 10.2020

Global Infrastructure Leader

HP Enterprise Services
11.2014 - 04.2015

Global End User Compute Manager

HP Enterprise Services
10.2012 - 11.2014

Global Account Manager

HP Enterprise Services
04.2005 - 10.2012

Information Technology Manager

Towers Perrin
07.2000 - 04.2005

Computer Systems Management -

College of Westchester
John Killian