John Killian
White Plains,NY
Summary
Goal-oriented leader with distinguished experience in Multiple industries and proven leadership abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Network Operations Manager for the Americas
ATOS IT Services And Solutions
10.2020 - Current
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Developed and documented network policies, procedures and standards.
- Reduced downtime by proactively identifying and resolving network issues in a timely manner.
- Coordinated efforts between internal teams and external partners during complex troubleshooting scenarios, effectively addressing root causes to prevent recurrence.
- Streamlined workflows by developing and implementing standard operating procedures for network operations tasks.
- Increased team productivity through effective management, training, and mentoring of Network Operations Center staff.
- Enhanced network performance by implementing efficient monitoring and troubleshooting processes.
- Managed vendor relationships, negotiating contracts for cost-effective solutions while meeting performance requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
Network Operations Manager for the Americas
Willis Towers Watson
04.2015 - 10.2020
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
- Coordinated efforts between internal teams and external partners during complex troubleshooting scenarios, effectively addressing root causes to prevent recurrence.
Global Client Capability Leader
HP Enterprise Services
11.2014 - 04.2015
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Generated reports detailing findings and recommendations.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Global Account Manager
HP Enterprise Services
10.2012 - 11.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Global Account Manager
HP Enterprise Services
04.2005 - 10.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Information Technology Manager
Towers Perrin
07.2000 - 04.2005
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Implemented and maintained technology and software budget.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Researched and recommended innovative and automated approaches to routine tasks.
Education
Associate of Science - Computer And Information Sciences
The College of Westchester
White Plains, NY 1995.08 - 1997.12
Skills
- Startup and Shutdown Management
- Team Collaboration
- Cloud Management
- Network performance monitoring
- New Technology Integration
- IT best practice framework expertise
- Technical Troubleshooting
- ITIL Processes
- LAN and WAN control
- Problem Resolution
- WAN Acceleration technologies
- Attention to Detail
- Network Administration
- Self Motivation
- Incident Management
- Decision-Making
- Quick Learner
- Service Level Agreements
Timeline
Network Operations Manager for the Americas
ATOS IT Services And Solutions
10.2020 - Current
Network Operations Manager for the Americas
Willis Towers Watson
04.2015 - 10.2020
Global Client Capability Leader
HP Enterprise Services
11.2014 - 04.2015
Global Account Manager
HP Enterprise Services
10.2012 - 11.2014
Global Account Manager
HP Enterprise Services
04.2005 - 10.2012
Information Technology Manager
Towers Perrin
07.2000 - 04.2005
Associate of Science - Computer And Information Sciences
The College of Westchester
1995.08 - 1997.12
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