John Kim

• Manage a team of 14 Business Development Account Executives with a daily focus and accountability on high activity & event benchmarks, campaign & contact adherence, training & development, pipeline management, and overall culture of the team
• Led the Business Development team to a 108% increase in full season revenue and 100% increase in full season seats sold in "Phase 1" of the 2025-26 season
• Worked directly with VP of Ticket Sales & Service and Director of Ticket Sales to lead the department to a 45% increase in full season revenue in "Phase 1" for the 2025-26 season
• Oversaw and facilitated a record breaking full season on-sale with 135 deposits, doubling the previous record set in place

• Managed a team of 16 entry level Sales Associates as a part of the New Jersey Devils Inside Sales Program
• Worked directly with the Director of Ticket Sales to lead recruiting, sales training, and career development efforts
• Hired, trained, and onboarded a total of 35 Sales Associates and facilitated in the internal promotion of 9 reps to senior level sales positions
• Overhauled and implemented a new sales onboarding deck and sales process with a focus on consultative and face to face selling, training the entire new business sales staff of 45+ reps through a 5 week "Back to Basic" series

2023-24 Season

• Generated over $975k in Total Revenue, exceeding the annual "stretch goal" of 125% of the yearly target.
• Closed 79% of revenue through face to face methods, including but not limited to stadium appointments, virtual appointments, sales events, and out of office meetings.
• #2 in Total Season Ticket Sales.
• #2 in Total Premium Seat Sales.
• #2 in Season Ticket Deposits.
• Led a group of 6 Inside Sales Representatives in weekly trainings, rallies, and 1-on-1s, and assisted with sales appointments.

2022-23 Season

• Generated over $700k in Total Revenue, exceeding the annual "stretch goal" of 125% of the yearly target.
• Accepted into the inaugural Management Training Program, "HAIL".
• #1 in Total Revenue generated at Sales Events.
• #1 in Total Revenue for brand new Premium Club Mesh Seats.
• Created an advanced sales tracker for the sales team to use to improve clarity & quality of life for reps, and generate key data points for our sales leadership team.
• Assisted in hiring efforts for our sales team by attending recruiting events, sales combines, and conducting interview calls.

• Coached a team of 10 Varsity players on the University of Delaware Esports team competing in League of Legends for the 2021-22 season

• Managed a high volume of business accounts ranging from Fortune 500 to small businesses.
• Built relationships with our customers to better understand their unique needs.
• Data entry, filing, and retrieval of documents related to business licenses for clients.

• Led a team of 12 students throughout the season to win over $15,000 in prize winnings and accomplished a career record of 40-9 (W/L).
• Directed and organized the tryout process involving over 30 students throughout 2 weeks.
• Coordinated with managers from teams across the nation to schedule scrims and matches.
• Organized team bonding activities and film review sessions in order to improve team camaraderie and overall skill.