John Kim
Cypress
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at AutoZone, Lonestar Automotive and Houstonian Hotel Club & Spa. Skilled in team leadership and problem-solving, adept at driving performance improvements and achieving cost savings. Excelled in enhancing employee engagement and customer satisfaction, demonstrating exceptional verbal communication and negotiation skills. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
28
28
years of professional experience
Work History
Manager
AutoZone
Cypress
06.2025 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Oversaw inventory management and restocking to maintain product availability.
- Trained and mentored team members to enhance skills and improve service quality.
- Implemented store policies and procedures to promote a safe working environment.
- Evaluated employee performance and provided constructive feedback for improvement.
- Developed staff schedules to optimize labor resources and meet business needs.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager
Lonestar Automotive
06.2001 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Guest Service Agent
Houstonian Hotel Club & Spa
02.1998 - 05.1999
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Education
Bachelor of Science - Hotel Restaurant Management
University of Houston
Houston, TX05-2000
Skills
- Customer service and support
- Team leadership
- Payroll
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Relationship building
- Operations management
- Sales techniques
- Shift scheduling
- Schedule preparation
- Sales management
- Negotiation and conflict resolution
- Business administration
- Budget control
- Safety procedures
- Recruiting and interviewing
- Vendor management
- Revenue management
- Computer proficiency
- Adaptability and flexibility
References
Available Upon Request
Languages
1,3,5
Languages
English
Full Professional
Korean
Professional
Spanish
Elementary
Timeline
Manager
AutoZone
06.2025 - Current
Manager
Lonestar Automotive
06.2001 - 08.2024
Guest Service Agent
Houstonian Hotel Club & Spa
02.1998 - 05.1999
Bachelor of Science - Hotel Restaurant Management
University of Houston