John King
Chicago,Illinois
Summary
Accomplished Security Manager with a proven track record at GEMS World Academy, enhancing safety through strategic security plans and team leadership. Skilled in CCTV monitoring and fostering team collaboration, I significantly improved emergency response readiness. Recognized for exceptional report writing and implementing effective safety protocols, my approach has consistently elevated security standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly communicative professional with more than 11 years of expertise as Concierge for high-end residential buildings. Team player provides exceptional guest service. Background in concierge positions at luxury apartments and condo's where client satisfaction is of utmost importance.
Overview
16
16
years of professional experience
Work History
Security Manager
GEMS World Academy
08.2019 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Organized security drills to test and refine emergency response procedures, improving readiness and confidence among staff.
- Enhanced staff awareness and compliance with security protocols through comprehensive education and training programs.
Concierge Team Member
Magellan
06.2008 - 08.2019
- Proactively addressed potential issues before they arose by anticipating the needs of each resident based on previous interactions.
- Maintained open lines of communication with all departments within the building, fostering a collaborative environment that allowed for seamless resident experiences.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
- Managed concierge desk operations efficiently, handling high volumes of inquiries with ease.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Provided exceptional customer service to all residents, earning recognition as a top-performing team member.
- Served as a knowledgeable resource for guests seeking local information or assistance in navigating the city''s public transportation system.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintenance Assistant
Magellan
05.2018 - 06.2019
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Circulated throughout facility weekly to identify light bulbs in need of replacement.
- Ensured seamless daily operations by maintaining clean and organized work environments.
- Enhanced guest satisfaction in facility areas by ensuring high standards of maintenance and cleanliness were met.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
High School Diploma -
Lincoln Park High School
2001 N. Orchard St. Chicago, IL 6061406.1984
No Degree - English Composition
Fredrick Von Schiller Elementary School
640 W Scott St. 6061006.1980
Skills
- Report Writing
- Incident Reports
- Safety and security procedures
- Safety and security regulations
- General security
- Emergency Response
- CCTV Monitoring
- Report Generation
- Access Control Management
- Security team management
- CCTV experience
- Visitor Monitoring
- Team Collaboration
Timeline
Security Manager
GEMS World Academy
08.2019 - Current
Maintenance Assistant
Magellan
05.2018 - 06.2019
Concierge Team Member
Magellan
06.2008 - 08.2019
High School Diploma -
Lincoln Park High School
No Degree - English Composition
Fredrick Von Schiller Elementary School
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