John Kirchoff
Whole Foods Market Inc
Derby,CT
3
Certifications
19
years of professional experience
Results-driven professional with 10+ years of experience in customer service, technical support, and logistics. Proven track record of problem-solving, building strong client relationships, and improving operational efficiency. Seeking to leverage expertise in technical troubleshooting and client support to contribute to a dynamic team.
Work History
Recycling Worker
1 Year 3 Months- Maintain high standards of cleanliness, food safety, and sanitation across the distribution center facility in compliance with OSHA and company protocols
- Safely operate powered industrial equipment, including forklifts and electric pallet jacks, to move materials, waste, and sanitation supplies throughout the warehouse
- Perform detailed cleaning, scrubbing, and sanitizing of warehouse areas, food contact surfaces, and distribution machinery
- Execute daily safety inspections and pre-operation checks on forklifts, pallet jacks, and sanitation equipment
- Maintain accurate sanitation logs, chemical inventory records, and safety documentation
Produce Delivery Driver
4 Years 6 Months- Deliver over 500 orders per month safely, courteously, and on time while maintaining a 100% on-time delivery rate.
- Build strong customer relationships through clear communication and responsive service, raising satisfaction ratings by 20%.
- Document delivery logs and records accurately to support reporting and daily route tracking.
- Inspect and maintain vehicle cleanliness and functionality to support reliable daily operations.
- Adjust routes quickly for traffic or road conditions to keep deliveries moving efficiently.
- Follow safety, lifting, and placement protocols during deliveries while reviewing safety requirements.
- Maintain dependable, timely service across every route by balancing punctuality, communication, and steady execution.
Insurance Sales Representative
3 Years- Qualified customer needs and guided conversations toward appropriate insurance options.
- Built rapport with customers by listening closely, showing empathy, and maintaining a professional tone throughout calls.
- Educated clients on insurance products and explained coverage choices in clear, practical language.
- Documented customer needs and call outcomes accurately to support follow-up and reporting.
- Maintained punctual attendance and a dependable remote work rhythm while handling customer calls consistently.
Inbound Sales Representative
2 Years- Explained current promotions, sales, and policies to guide buying decisions and support revenue goals.
- Matched customer needs with suitable products and services through careful questioning and problem-solving.
- Built product knowledge through ongoing training, improving sales performance and strengthening documentation and reporting accuracy.
Application Support Specialist
2 Years- Maintained scripts for image archiving and teleradiology send jobs to support reliable system workflows.
- Created and maintained process documentation and reporting for general procedures and support activities.
- Provisioned hardware and managed logistics for onsite support and end-user deployments.
- Delivered training to end users on new and updated systems and software features.
- Collaborated with developers, analysts, and project managers to expedite incident resolution and improve client communication.
Technical Support Representative
4 Years- Performed network device problem determination and resolved hardware and software issues for end users, on-site techs, and management.
- Created and maintained troubleshooting documentation and procedures to improve consistency across recurring support issues.
- Provided remote assistance to customers, delivering patient step-by-step guidance during technical difficulties.
- Provisioned networking hardware and handled logistics to support field deployments and ongoing technical operations.
- Trained and supervised tier one and two representatives to strengthen support coverage and service consistency.
Field Service Technician
4 Years- Diagnosed network device issues on and off site, isolating faults in routing, cameras, access control, and PC systems.
- Installed wireless routing, camera, access control, and PC systems to support secure client operations.
- Responded quickly to emergency maintenance requests, delivering timely on-call support for urgent service issues.
- Maintained professional client interactions and documentation, supporting clear reporting and consistently positive service feedback.
- Drove safely between service locations while staying punctual and dependable throughout scheduled field assignments.
Technical Support Representative
1 Year- Provided remote assistance for software and hardware issues, translating technical instructions into patient, practical guidance.
- Handled varied technical customer service issues in parallel, balancing problem determination with responsive communication.
- Improved customer satisfaction by delivering timely, accurate support across network devices and related software issues.
- Documented troubleshooting steps and resolutions clearly for follow-up support and reporting.
- Earned a six-month Perfect Attendance certificate and Bronze Star recognition for consistent service commitment.
Education
High School Diploma
Skills
Safe driving
Documentation and reporting
Punctuality
Customer service
Client relationship management
Problem-solving
Complex Problem-solving
Dependable and reliable
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Recycling Worker
Whole Foods Market Inc
07.2025 - CurrentRead More
Produce Delivery Driver
LD's Fruits and Produce
01.2021 - 07.2025Read More
Insurance Sales Representative
Quote Velocity
01.2021 - 01.2024Read More
Inbound Sales Representative
Core Logix
01.2019 - 01.2021Read More
Application Support Specialist
Sectra North America
01.2017 - 01.2019Read More
Technical Support Representative
SpotOn Networks
01.2013 - 01.2017Read More
Field Service Technician
SMD
01.2009 - 01.2013Read More
Technical Support Representative
Cable Vision
01.2008 - 01.2009Read More
Woodland Regional High School
High School Diploma
Read More