Summary
Overview
Work History
Education
Skills
Timeline
Additional Work Experience
Generic

John Klink

San Jose,CA

Summary

Dynamic Senior IT and Security Manager with over 15 years of experience in security and cloud operations management, supply chain security, and customer support. Expertise in vulnerability assessment and management, along with a strong focus on strategic planning, drives successful outcomes in complex environments. Recognized for leading high-performing global teams and implementing robust security infrastructures while effectively supporting pre- and post-sales initiatives. Committed to fostering innovation and excellence in all aspects of IT security management.

Overview

25
25
years of professional experience

Work History

Sr Manager, Product Security Operations

Open Text
01.2023 - 05.2025
  • Directed an 8-member global team, focusing on securing product development from conception through deployment, aiming for zero security defects. Supported pre- and post-sales engagements, responding to RFPs, security assessments, and audits.
  • Proactively managed security of SaaS production environments (AWS), utilizing Security Incident and Event Management (SIEM), Cloud Security Posture Management (CSPM), Vulnerability Management, Detection, and Response (VMDR) tools, tracking, and responding to security incidents and events, sustaining a zero-incident security posture.
  • Enhanced product security, securing supply chains, CI/CD pipelines, and artifact management by collaborating with development teams to integrate and enforce Software Development Lifecycle (SDL) requirements by implementing SAST, DAST, and TPC/OSS scanning driving critical security defects to zero.
  • Strengthened container security by implementing container scanning with Prisma Cloud as part of the release process and runtime scanning, eliminating critical security defects in released containers.
  • Ensured timely response to pre- and post-sales requests including RFPs, security assessments, and audits.
  • Created and presented monthly security posture and maturity reports and presented to senior management for Open Text products.

Sr Manager, Product Security Operations

HPE/Micro Focus
04.2015 - 01.2023
  • Directed 11-member global team focused on cloud security for production, staging, test, and development environments in public and private clouds, hybrid, and on-prem environments.
  • Led the effort to implement and enforce security controls for the SaaS environments (AWS), utilizing SIEM, CSPM, VMDR, and native AWS tools to drive security incidents to zero.
  • Orchestrated the review and remediation of security incidents, events, and vulnerabilities, leveraging SIEM, CSPM, and VMDR tools that were implemented, improving threat detection and response times for security incidents, events, and vulnerabilities resulting in a more resilient and secure environment.
  • Implemented data analytics for security and operational events from system and application logs and SIEM to proactively identify risks and threats.
  • Enforced security controls for SaaS (AWS) environments to ensure compliance with SOC 2 (System and Organization Controls 2), HIPAA, FedRAMP, and NIST and customer security requirements.

Sr Manager, Operations Support

Zantaz/Autonomy/HP
07.2007 - 04.2015
  • Led a 10-member global team, ensuring regulatory and security compliance for a SaaS archiving application with 30,000+ physical and virtual servers and 100+ PB of data.
  • Managed customer and support escalations, ensuring prompt resolution of production issues and performing root cause analysis and implementing corrective actions preventing the recurrence of identified issues increasing application/service uptime to 99.9%.
  • Remediated vulnerabilities for mixed Linux and Windows environments, reviewing vulnerability and penetration test reports and prioritizing upgrades, patches, and maintenance.
  • Designed and implemented security and operational solutions to meet customer and regulatory requirements (SOC 2, HIPAA, FedRAMP, NIST) such as SIEM, VMDR, Role Based Access Controls (RBAC), Data Loss Prevention (DLP), and Disaster recovery (BCP/COB) environments.
  • Served as primary point of contact for regulatory and customer audits including SOC 2 and HIPAA.

Manager Data Center Operations

Zantaz
10.2000 - 07.2007
  • Created, grew, and led a team of 24x7x365 level 2 and 3 support and database engineers for SaaS Compliance Archiving application from zero to eight team members.
  • Supported production environment for customers and monitoring incidents as well as upgrades and maintenance.
  • Supported customer and regulatory audits as well as pre- and post-sales engagements.

Education

BS - General Engineering

San Jose State University

Skills

  • Incident management
  • SIEM management
  • Cloud security posture management
  • Vulnerability management and detection response
  • Data Integrity
  • Security policy development
  • Business continuity strategies
  • Regulatory compliance management
  • Sales operations support
  • Operations management
  • Cross-functional team coordination
  • Troubleshooting and problem resolution

Timeline

Sr Manager, Product Security Operations

Open Text
01.2023 - 05.2025

Sr Manager, Product Security Operations

HPE/Micro Focus
04.2015 - 01.2023

Sr Manager, Operations Support

Zantaz/Autonomy/HP
07.2007 - 04.2015

Manager Data Center Operations

Zantaz
10.2000 - 07.2007

BS - General Engineering

San Jose State University

Additional Work Experience

  • Operations and Systems Support Engineer | Zantaz.
  • Unix Systems Administrator | Auspex Systems
  • Field Systems Administrator | Auspex Systems
  • Systems Administrator – Desktop Support | Auspex Systems
  • Corporate Quality Engineer | Auspex Systems
  • Program Manager/Reliability Engineer | Lockheed Missiles and Space Company

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John Klink