John Klonowski
Poughkeepsie,NY
Summary
Results-driven Sales Manager bringing 20+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Inspiring manager with extensive experience in multiple product industries and skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Meticulous and resourceful logistics operations professional with multiple years experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem resolver and vendor relationship manager seeking to leverage background into a permanent position with a great organization.
Overview
26
26
years of professional experience
Work History
Commercial & Fleet Sales Manager
Dutchess Chrysler Jeep Dodge Ram Kia
Poughkeepsie , NY
03.2013 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved any customer complaints promptly and efficiently.
- Monitored customer satisfaction levels by gathering feedback from clients via surveys or interviews.
- Conducted market research and reported on competitors.
- Grew company sales and profits by engaging with account representatives to uncover and meet business needs.
- Negotiated favorable terms of sale with customers while maintaining profitability goals.
- Optimized sales processes and customer outcomes by continuously reviewing activities and analyzing results.
- Attended trade shows and industry conferences in order to meet potential clients.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Reviewed existing contracts on a regular basis to ensure compliance with company requirements.
- Managed the procurement process from purchase order generation to delivery of goods or services.
- Monitored supplier performance in terms of quality, delivery and responsiveness to ensure compliance with contractual agreements.
- Participated in trade shows or conferences related to procurement topics to stay abreast of industry developments.
- Located and vetted vendors, established good relationships and negotiated contracts.
OGS State Contract Holder (contract 23166)
OGS via Dutchess Chrysler Jeep Dodge Ram Kia
Poughkeepsie , NY
01.2020 - Current
- Performed post-bid analysis by evaluating overall success rate of bids submitted.
- Facilitated communication between sales team members and clients regarding contractual issues or changes in scope of work.
- Developed relationships with key suppliers to secure competitive pricing for bids.
- Prepared estimates to use in vendor or subcontractor selection.
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Established cost monitoring procedures and reporting systems.
- Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
- Analyzed competitor's pricing strategies to remain competitive in the market place.
- Maintained accurate records of all bidding activities including costs incurred, timelines followed .
- Reviewed and analyzed customer requirements to ensure that bids met all criteria.
- Compiled cost estimates for labor, materials, services and other related activities.
- Updated databases with new information regarding customer requirements, competitors' offerings .
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Assistant Sales Manager
AutoNation
Phoenix, AZ
02.1998 - 11.2006
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Developed and encouraged sales and promotional team members.
- Negotiated customer contracts and maintained relationships with existing clients.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Conducted market research and reported on competitors.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed strategies to increase sales volume and market share.
Procurement Manager
Partsearch Technologies
Kingston, NY
03.2007 - 01.2011
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Set and exceeded sales goals and KPIs for marketing campaigns.
- Answered 20-30 calls per shift to assist with customer questions and concerns.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Kingston High School
Kingston, NY06-1997
Skills
- Financial Acumen
- Customer Service
- Operations Management
- Aftermarket Sales
- Sales Expertise
- Order Management
- Customer Relationships
- Special Projects
- Staff Management
- Team Development
- Vendor Management
- Operations
- New Business Development
- Marketing
- Purchasing
- Sales Team Training
- Performance Management
- Pipeline Management
- Client Relationship Management
- Superb Time Management
- Rapport and Relationship Building
- Profit and Revenue-Generating Strategies
- Sales Strategy Development
- Verbal and Written Communication
- Product Knowledge
- Exceptional Multi-Tasker
- Fortune 500 Company Sales Background
- Direct Sales
- Sales Coaching
- Team Oversight
- Exceeds Sales Goals
Affiliations
- Hiking
- Family
- Golfing
Accomplishments
PartsearchAutoNationKiaKia
Currently just passed 2700 sales through Dutchess Chrysler Jeep DodgKiaam Kia
Top Salesperson, highest average gross per copy and highest conversion rates company wide
Timeline
OGS State Contract Holder (contract 23166)
OGS via Dutchess Chrysler Jeep Dodge Ram Kia
01.2020 - Current
Commercial & Fleet Sales Manager
Dutchess Chrysler Jeep Dodge Ram Kia
03.2013 - Current
Procurement Manager
Partsearch Technologies
03.2007 - 01.2011
Assistant Sales Manager
AutoNation
02.1998 - 11.2006
High School Diploma -
Kingston High School
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