John Knighten
Chula Vista,CA
Summary
Experienced Pro Shop Attendant with background in providing high-quality customer service, managing golf course equipment and coordinating retail operations. Strengths include strong organizational skills, keen eye for inventory management, and ability to maintain golf facility cleanliness. Have effectively increased overall shop efficiency and improved customer satisfaction in previous roles. 20 years of experience in Metrology, study of measurements, while serving in the US Air Force. Over ten years of quality assurance (QA) background to include Inspector General (IG) assessor. Performed root cause, trend analysis of lab’s processes and protocols that required attention to detail, critical thinking, and the ability to communicate our findings to interested parties. Analyzed data, created risk-based sampling strategies, validated laboratory processes, and ensured compliance to AF policies. Required. Created and edited reports for headquarters that were disseminated to base commanders and lab management.
Overview
17
17
years of professional experience
Work History
Pro shop attendant
Enagic Golf Club
Chula Vista, CA
06.2022 - Current
- Oversees customer service, assists with tournament set-up, maintains club inventory
- Golf starter - ensures order and spacing
- Cart Attendant – operates heavy machinery
- Performed daily opening and closing procedures in accordance with established guidelines.
- Addressed customer complaints or referred them to management as needed.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted with monthly physical inventory counts to ensure accuracy of stock levels.
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
Lead Evaluator
USAF Metrology Laboratory
Heath, OH
06.2016 - 04.2021
- Company Overview: Agile Combat Support Directorate
- Evaluated 43 laboratories, impacting 744,000 equipment items across ten MAJCOMS
- Assessed laboratory processes, drafted reports, and briefed management on findings with recommendations for improvement
- Led Republic of Korea AF primary lab inspection, directly supporting six secondary locations across South Korea
- Revamped AF Primary Standards Laboratory performance work statement
- Modernized $23 million contract
- Developed cost saving regional inspection model approved by the AF Inspector General
- Fundraised during the Air Show in Dayton OH for the AFSA Chapter that had over 51,000 visitors
- The Chapter was able to raise over $10,000 for their military personnel
- Performed Air Force level trend analysis, identified systemic training gaps, authored/issued to laboratories
- Led 127th Wing Inspection, identified management gaps, provided training to ensure compliance responsible for 18 A-10s, eight KC-135s
- Agile Combat Support Directorate
Quality Manager/Section Supervisor/Lab NCOIC
Type IIB PMEL
Misawa AB, Japan
05.2013 - 05.2016
- Led experiential resiliency team building training for squadron
- Taught Sexual Assault Prevention Response to raise awareness and variations to military members
- Squadron’s Booster club treasurer and co-chaired America Day/Air Fest events held for the Japanese community that aimed to boost community relationships and raised $2,000 towards future morale events for our military members
- Coordinated MLK Jr
- Events for the wing, over 5,000 personnel
- Organized a luncheon that included performances with a guest speak, singing, and stage show
- Squadron’s coach for the intramural golf team
- Played for the wing's rugby team and a member of squadron's volleyball, basketball and football teams
- Vice-Chairman for Misawa’s CCAF Grad Ceremony, responsible for managing the budget, coordinated the location, and build the ceremony’s program for over 50 graduates and 200 attendees
- Manned dispatch for Airman Against Drunk Driving to ensure the safety for our military members
- Chaperoned at Misawa’s Special Olympic event
- Ensured safety of Olympian while escorting him to various events
Section Supervisor
Type IIB PMEL
Edwards AFB, CA
05.2011 - 05.2013
- AFSA Secretary, recorded the monthly meetings and send newsletters out to all the base’s members
- Organized a trip to the Veteran’s home in Lancaster California and escorted the vets to a Dodgers game
- Middle-Tier Scholarship Committee member created and graded essay questions to fund military members schoolbook costs
- Flight's Air Force Association Fund key workers that helped the base raise $69K and attained 118% of projected base goal
- Organized Tough Mudder and Relay-for-Life squadron teams
- The Tough Mudder raised over $2 million for the Wounded Warrior program and Relay-for-Life raised $174 thousand for cancer research that year
Section Supervisor/Production Control
Type IIA PMEL
Aviano AB, Italy
04.2008 - 04.2011
- Air Force Sergeants Association (AFSA) Secretary/Treasurer position where I audited their financial records and kept the status as current private organization
- Led recruitment drive that increased its membership by 300%
- Revamped laboratory’s on-the-job and upgrade training programs, reassigned key trainers, and reduced human errors by 25%
- Non-Commissioned Officer Association’s Chapter Chairman contributed to over 40 professional military education graduation awards and saved the AF $2,400 annually
- Coordinated the air base’s spring bazaar, security that included background checks and escorts for over 80 vendors
- The spring bazaar raised $80K for base organizations
- Managed flight's $4M, 317-item equip account
- Acquisitioned over $400K in new assets
- Coordinated Wing POW/MIA citation vigil where I managed 70 volunteers and honored the lives of over 12,000 fallen soldiers
Quality Assurance Manager
Type III PMEL
Qatar AB, Al Udeid, Qatar
05.2010 - 09.2010
- Deployed to the Middle East three separate times
- Second tour, Production Control supervisor, oversaw 5000 maintenance calibrations and over 2000 shipments
- Third tour, Quality Assurance Manager, responsible for the quality of over 13,000 items and 16 personnel during Operation Inherent Resolve
Education
Master’s in Business Administration -
Temple University
Pennsylvania12.2021
Mastering of Project Management -
Villanova University
Pennsylvania12.2016
Professional Manager Certification -
Community College of the AF
12.2016
Essentials of Project Management -
Villanova University
Pennsylvania12.2016
USAF Senior NCO Academy -
Norfolk, Virginia12.2015
Bachelor of Science Degree in Business Management -
University of Maryland, University College
12.2013
Associate in Applied Science Electronic Systems Technology -
Community College of the AF
12.2007
Airman Leadership School -
Shaw, South Carolina12.2006
Skills
- Staff training and development
- Merchandising techniques
- Strong Interpersonal Skills
- Customer relationship building
- Workplace safety
- POS system operation
- Networking and outreach
- Stock replenishment
- Brand representation
- Upselling strategies
- Golf equipment expertise
- Manage inventory
- Team supervision
- Time management
- Conflict resolution
- Telephone etiquette
- Analytical thinking
- Analytical skills
- Multitasking capacity
- Professional demeanor
- Store opening and closing
- Interpersonal Relationship Management
- Cash drawer management
- Point of sale systems
- Security practices
- Safety and cleanliness standards
- Relationship building
- Verbal and written communication
- Microsoft applications proficiency
- Team cooperation
- Upselling techniques
- Reliability
- Customer Service Expertise
- Time management abilities
- Staff support
Timeline
Pro shop attendant
Enagic Golf Club
06.2022 - Current
Lead Evaluator
USAF Metrology Laboratory
06.2016 - 04.2021
Quality Manager/Section Supervisor/Lab NCOIC
Type IIB PMEL
05.2013 - 05.2016
Section Supervisor
Type IIB PMEL
05.2011 - 05.2013
Quality Assurance Manager
Type III PMEL
05.2010 - 09.2010
Section Supervisor/Production Control
Type IIA PMEL
04.2008 - 04.2011
Master’s in Business Administration -
Temple University
Mastering of Project Management -
Villanova University
Professional Manager Certification -
Community College of the AF
Essentials of Project Management -
Villanova University
USAF Senior NCO Academy -
Bachelor of Science Degree in Business Management -
University of Maryland, University College
Associate in Applied Science Electronic Systems Technology -
Community College of the AF
Airman Leadership School -
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