Summary
Overview
Work History
Education
Certification
Timeline
Generic

John Knoer

Iowa City,IA

Summary

Motivated and compassionate nursing student graduating June, 2025, seeking a Registered Nurse position. Strong foundation in clinical nursing care with over 700 hours of clinical experience. Known for strong communication, and commitment to delivering safe, patient-centered care. Eager to contribute to a collaborative healthcare team and grow as a professional in a Nurse Residency Program.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Student Ambassador

Rasmussen University
03.2025 - Current
  • Served as the first point of contact for students, faculty, and visitors, delivering friendly and efficient customer service in an academic environment.
  • Answered and directed incoming phone calls, providing accurate information regarding campus resources, programs, and student services.
  • Assisted faculty and staff with a variety of administrative tasks including copying, filing, data entry, and event preparation.
  • Maintained a welcoming and organized front desk area, ensuring professional communication and confidentiality at all times.

Certified Nursing Assistant – Float Pool

Allina Health United Hospital
07.2023 - 03.2025
  • Served as a float pool CNA, providing care across all hospital units including medical-surgical, ICU, emergency department, oncology, and orthopedics, adjusting to diverse patient needs and unit protocols.
  • Assisted patients with grooming and hygiene needs, maintaining skin integrity, personal comfort and specific needs of the patients.
  • Provided assistance with ambulation, transfer, positioning and range of motion (ROM) according to activity order and needs of the patients.
  • Provided continuous 1:1 observation for high-risk patients including those with fall risk, behavioral health needs, or altered mental status, ensuring safety and prompt reporting of changes to nursing staff.
  • Implemented activities of fall prevention plan as specified in the patients’ plan of care.

Customer Service Representative

Blue Cross and Blue Shield of Minnesota
01.2022 - 05.2023
  • Handled 20–30 inbound calls daily from members regarding insurance benefits, claims, prior authorizations, and provider networks with empathy and accuracy.
  • Resolved insurance issues while maintaining high customer satisfaction and adherence to HIPAA regulations.
  • Educated members on plan benefits, preventive services, and coverage options, contributing to improved health literacy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science - Nursing

Rasmussen University
Bloomington, MN
06.2025

Nursing Assistant/Home Aide Training Course - undefined

Minneapolis Community and Technical College
03.2023

Certification

  • Nursing Assistant Registry - Minnesota Department of Health: 5/19/2023 – 5/19/2025
  • Basic Life Support - American Heart Association: Renewed 3/15/2025

Timeline

Student Ambassador

Rasmussen University
03.2025 - Current

Certified Nursing Assistant – Float Pool

Allina Health United Hospital
07.2023 - 03.2025

Customer Service Representative

Blue Cross and Blue Shield of Minnesota
01.2022 - 05.2023

Nursing Assistant/Home Aide Training Course - undefined

Minneapolis Community and Technical College

Associate of Science - Nursing

Rasmussen University

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John Knoer