John Knox
Philadelphia,PA
Summary
Proven Inventory Manager and Customer Service Representative at Atmos USA, adept in warehouse management and team leadership. Excelled in reducing stock discrepancies and enhancing customer loyalty through effective issue resolution and empathetic service. Skilled in cycle counting and maintaining optimal stock levels, demonstrating initiative and critical thinking in fast-paced environments. Reliable Inventory Manager bringing expertise in receiving, storage and document management. Natural leader, communicator and problem-solver experienced in completing audits and submitting reports. Focused on keeping inventory current and at optimal levels.
Overview
8
8
years of professional experience
Work History
Inventory Manager
Atmos USA
09.2016 - 01.2024
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Customer Service Representative
Atmos USA
01.2016 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Dobbins
Philadelphia, PA06.2007
Skills
Decision-Making
Warehouse Management
Paperwork reviewing
Critical Thinking
Initiative and Self-Motivation
Stock replenishment
Order Processing
Team Leadership
Inventory Audits
Materials Management
Maintaining stock levels
Shipping and receiving
Cycle counting
Team Development
Stock Rotation
New Product Acquisition
Transfers and Returns
Warehouse Organization
Heavy Lifting
Issue Resolution
Shipment Tracking
Timeline
Inventory Manager
Atmos USA
09.2016 - 01.2024
Customer Service Representative
Atmos USA
01.2016 - 01.2024
High School Diploma -
Dobbins