John Koch
Redford
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Committed to helping & training others to achieve company goals.
Overview
33
33
years of professional experience
Work History
General Technician
The Kroger Co.
07.2014 - Current
- Install and service equipment in assigned Kroger stores, Perform all aspects of repairs and ordering parts/supplies, Assist in training fellow technicians in repairing equipment, Communicate with store personnel regarding the proper use of equipments, and Maintain company vehicle and personal inventory.
Owner
Koch's Commercial Equipment, Inc.
09.1996 - 07.2014
- Sales and service of commercial food processing equipment, conveyor belt systems, motorized handicap carts, and power washers, Performed billing, accounting, receivables, and inventory control, and Performed electrical and plumbing services as related to installing/repair of equipment.
Service Manager
Berkel, Inc.
02.1991 - 08.1996
- Manager of two branch offices in Michigan, Performed on-site services and supervised employees, and Inventory control and purchasing of supplies and equipment.
Education
Business Management (2 yr. Certificate) -
Schoolcraft College
Livonia, MI01.1994
Skills
- Knowledge of commercial equipment and capable of troubleshooting and repair of various equipment systems Capable of training and developing skills of equipment in others
- Equipment Maintenance
- Customer Service
- Equipment Repair
- System Troubleshooting
- Maintenance and Repairs
- Mechanical Knowledge
- Equipment Calibration
- Troubleshooting
- Preventive Maintenance
- OSHA Compliance
- Blueprint Reading
- Routine Inspections
- Power Tools and Equipment
- Issue Resolution
- Works Well Under Pressure
- Mechanical Aptitude
- Customer Interaction
- Attention to Detail
- General Plumbing
- Documentation and Reporting
- Installation and Repair
- Written/Verbal Communication
- Safety Equipment
Activities And Memberships
- Member, Small Business Association (1996-2012)
- Member of Kroger Culture Council
Specialized Training
- Alto-Shaam Ovens
- Bizerba Slicers
- Pitco Fryers
- Hyster Power Jacks & Stackers
- Hobart
- Spray Master Technology
- Mart Cart
- Amigo
- Berkel
- Island Oasis
Personal Information
Title: General Technician
Timeline
General Technician
The Kroger Co.
07.2014 - Current
Owner
Koch's Commercial Equipment, Inc.
09.1996 - 07.2014
Service Manager
Berkel, Inc.
02.1991 - 08.1996
Business Management (2 yr. Certificate) -
Schoolcraft College
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