John Kolb
Simi Valley,CA
Summary
High-performing Automotive Sales Manager with 25 plus-year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
10
10
years of professional experience
Work History
Sales Manager /Sales Trainer
DCH Toyota Of Oxnard
Thousand Oaks , United States
06.2019 - Current
- Top salesman exceeding monthly projected goals.
- Averaged between 25-33 sales per month with no previous automobile sales experience
- Negotiated pricing and closed sales by overcoming objections and asking for sale.
- Developing and maintaining relationships with new as well as existing customers.
- Obtaining referrals for potential new customers and developing ongoing customer sales database.
- Demonstrated knowledge of sales cycle by creating client satisfaction and referrals.
- Applied outside marketing strategies such as creating flyers, Facebook page, and targeting certain customer base in order to increase revenue
- Introduced auto accessories, explained warranties, and after-sales services to clients
- Maintained buyer follow-up system that encouraged repeat and referral business and contributed to customer satisfaction, built rapport with auto sales team
- Establishing rapport with customers, analyzing and determining which vehicle is suitable for them, and guiding them through sales process in order to secure sale.
- Maintained customer information in contact management system
- Maintained 96%-100% customer satisfaction survey rating which was key to success.
- Many YELP & Google Reviews mentioning me.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented brand marketing and sales campaigns.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Negotiated purchase prices and explained sales, warranty and optional products
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity
- Maintained compliance with all service, quality and regulatory standards.
Sales Manager /Sales Training Manager
Thousand Oaks Toyota
Thousand Oaks , CA
02.2011 - 06.2013
- Contributed to team success by exceeding team sales goals by 30%.
- Built relationships with customers to increase likelihood of repeat business.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in a sincere and friendly manner.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Sold products by developing relationships with network of Linked In, Facebook, Instagram professionals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Trained all new sales representatives on sales strategies and processes to reduce process gaps.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Organized promotional events and interacted with community to increase sales volume.
Hospitality Territory Manager/Account Manager
Ecolab
City of Industry , CA
10.2016 - 11.2018
- Researched clients' business issues and goals to offer appropriate solutions.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Directed targeted marketing efforts that introduced new products and promoted product visibility.
- Developed, marketed and sold a full range of products, including signs and chemicals, etc.
- Prospected to obtain new accounts while maintaining relationships with 143 existing accounts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Owned all aspects of sales planning, development and team and account management for territory.
- Prepared sales presentations for clients showing success and credibility of products.
Energy Sales & Sales Staff Trainer
Solar City
Ventura , CA
01.2014 - 09.2015
- Managed development, design and construction of energy conservation projects to conform to federal and state laws.
- Spearheaded site surveys to gather information to generate cost analysis reports.
- Assisted in strategic development for licensing and bio-catalyst businesses.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Performed energy audits on large and small commercial clients.
- Developed and reviewed energy model documentation and gathered supporting information.
- Contributed to client interaction via email and conference calls.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
- Recommended energy-efficient technologies or alternate energy sources.
- Compiled list of recommended updates, appliance upgrades and improvements to building envelope.
- Gathered and analyzed field information to assess current costs, problems and potential for energy savings.
Education
No Degree - Buisness
Ventura College
Ventura, CA01.2024
High School Diploma -
Oak Park High School
Oak Park, CA06.1989
Skills
- People-oriented
- Outstanding interpersonal skills
- Program Promotion
- Persuasive Selling
- Excellent communication skills
- Sales experience
- Goal-oriented
- Strong work ethic
- Superior organization ability
- Detail-oriented
- Effective Selling Techniques
- Multitasking Strengths
- Adapt to Diverse Groups
- Verbal Communication
- Market Research
- Product and Service Sales
- Excellent People Skills
- Social Perceptiveness
- Time Management
- Sales Expertise
- Sales Trends
- Sales Training
- Conflict Resolution
- B2B Sales and Customer Service
- Negotiation Tactics
- Sales Goal Attainment
- Sales Forecasting
- Presentations and Demonstrations
Timeline
Sales Manager /Sales Trainer
DCH Toyota Of Oxnard
06.2019 - Current
Hospitality Territory Manager/Account Manager
Ecolab
10.2016 - 11.2018
Energy Sales & Sales Staff Trainer
Solar City
01.2014 - 09.2015
Sales Manager /Sales Training Manager
Thousand Oaks Toyota
02.2011 - 06.2013
No Degree - Buisness
Ventura College
High School Diploma -
Oak Park High School
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