John Komnenos
Howell,NJ
Summary
Dynamic small business owner with a proven track record at DCH Auto Group, excelling in multi-tasking in fast paced environments, customer relations and process optimization. Successfully enhanced brand visibility and sales through innovative marketing strategies while fostering strong relationships and developing staff. Committed to delivering exceptional service and driving business growth through effective communication and leadership.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
19
19
years of professional experience
Work History
Owner
Balloonacy
03.2017 - Current
- Oversaw daily operations, ensuring timely delivery of balloon arrangements and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and sales revenue.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Trained and mentored staff in product knowledge and customer service best practices.
Assistant Service Manager
DCH Auto Group
05.2007 - 02.2020
- Coordinated communication between technicians and customers, facilitating timely updates on vehicle repairs.
- Resolved customer complaints effectively, maintaining positive relationships and reinforcing brand loyalty.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
- Resolved customer complaints in professional and timely manner.
Education
High School Diploma -
Raritan High School
Hazlet, NJSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Employee development
- Product branding
- Process optimization
- Social media control
- Customer service
Timeline
Owner
Balloonacy
03.2017 - Current
Assistant Service Manager
DCH Auto Group
05.2007 - 02.2020
High School Diploma -
Raritan High School