Summary
Overview
Work History
Education
Skills
Timeline
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John Kopceuch

Barnegat,New Jersey

Summary

Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual with more than six years expertise promoting effective customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Meter Reader & Data Communications Technician

Sunrun
12.2021 - 11.2023
  • Vivint Solar was acquired by Sunrun and responsibilities remained the same.

Meter Reader & Data Communications Technician

Vivint Solar
09.2017 - 12.2021
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
  • Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
  • Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
  • Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
  • Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Demonstrated exceptional adaptability by quickly learning new software systems and processes as company needs evolved.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilize GPS technology to locate customers accurately and avoid delays.
  • Improved network efficiency by troubleshooting and resolving data communication issues.
  • Optimized system performance through the installation and maintenance of routers, switches, and other networking devices.
  • Provided exceptional customer support by addressing various technical issues in a timely manner.
  • Collaborated with cross-functional teams to ensure seamless integration of new technology solutions.
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Performed quality assurance on systems to confirm optimal performance.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Responsible for the operation, maintenance, and inventory of a company vehicle.

Permit Specialist, Inspection Tech

Vivint Solar
03.2017 - 09.2017
  • Ran reports to ensure that all available permits are in the appropriate status and step in the approval process.
  • Compiled permit packet with correct information for each city.
  • Drove company vehicle to cities in assigned territories to drop off and pick up building permits.
  • Communicated with City Officials to obtain permit approvals.
  • Communicated with internal Vivint Solar departments in regards to account status and approvals.
  • Scanned received permits and update the account information in Salesforce and Google Docs.
  • Filed paperwork.
  • Maintained current information on permitting requirements within assigned territories.
  • General customer support as needed.
  • Performed other general clerical duties as directed by office management.
  • Inspection Tech: Visited customer’s homes to ensure everything was ready for the building and electrical inspectors.
  • Ensured all proper electrical panels were removed and electrical diagrams matched the work that was completed with proper documentation and the panels matched the building diagram.
  • Followed standard operating procedures for inspections.

Sales Associate

Verizon Wireless
08.2014 - 03.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Stock Supervisor / Sales Associate

UGG Australia
07.2012 - 08.2014
  • Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
  • Streamlined warehouse operations for increased efficiency by implementing effective organizational systems.
  • Reduced stock discrepancies with meticulous record-keeping and timely communication with cross-functional teams.
  • Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
  • Managed team of stock associates, providing training and guidance to ensure consistent performance and adherence to company standards.
  • Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
  • Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Set up displays of merchandise to market new products to customers.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving.

Sales Associate

Brave New World
09.2009 - 04.2012
  • Assisted customers with the purchase/rental of skis, snowboards and boots in-store and on the phone.
  • Properly sized equipment and recommended applicable gear.
  • Received certification to tune up skis and snowboard equipment specific to the customer needs.
  • Remained current on new equipment, vendor offers and store promotions.
  • Assembled and sold skateboards along with affiliated separate accessories.
  • Conducted weekly reviews with GM on all interior visual displays and store window presentations.
  • Maintained cleanliness and presentation of stockroom and production floor.
  • Assisted with scheduling to ensure adequate staffing during high volume seasons.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced customer satisfaction by providing efficient and accurate installation services.
  • Participated in ongoing training programs to stay current on industry trends and improve skills.
  • Tested systems, noting issues and completing preventive maintenance.

Facilities Assistant

Vonage
09.2007 - 08.2009
  • Assisted company’s engineer with in-house repairs and building inspections.
  • Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
  • Ensured company’s safety policies were met daily for the well-being of the employees.
  • Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
  • Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
  • Improved employee satisfaction with workplace conditions through proactive communication and prompt issue resolution.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Provided support and services related to mail and deliveries.
  • Maintained facility grounds, equipment and safety compliance.

Education

High School Diploma -

Middletown South
Middletown, New Jersey
06.2007

Skills

  • Accurate Record Keeping
  • Meeting Attendance
  • Safety Procedures
  • Document Interpretation and Review
  • Equipment Maintenance
  • Safety Awareness
  • Problem Solving
  • Computer Literacy

Timeline

Meter Reader & Data Communications Technician

Sunrun
12.2021 - 11.2023

Meter Reader & Data Communications Technician

Vivint Solar
09.2017 - 12.2021

Permit Specialist, Inspection Tech

Vivint Solar
03.2017 - 09.2017

Sales Associate

Verizon Wireless
08.2014 - 03.2017

Stock Supervisor / Sales Associate

UGG Australia
07.2012 - 08.2014

Sales Associate

Brave New World
09.2009 - 04.2012

Facilities Assistant

Vonage
09.2007 - 08.2009

High School Diploma -

Middletown South

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John Kopceuch