Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Koponen

Sales
Fair Oaks,CA

Summary

Knowledgeable sales skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Perso with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient in. Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Friendly with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Hardworking employee enthusiastic about learning the product field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic personality with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Sales Agent

Mercedes-Benz Of Sacramento
Sacramento, CA
10.2023 - Current
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Used CRM to track pipeline activity and analyze sales trends.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 50%.
  • Explained features and advantages of MB products or services to promote sales.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and implemented sales strategies to increase profits.
  • Generated new leads through networking and attending industry events.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 50%

Sales Associate

Elk Grove Audi
Elk Grove, CA
05.2023 - 09.2023
  • Solved customer challenges by offering relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Located merchandise across various stores to address customer needs.
  • Worked to build relationships with customers and built potential for additional sales.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Developed and grew leads through repeat business and customer referrals.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Generated new leads through networking and attending industry events.

Salesperson

Mercedes Benz Of Sacramento
Sacramento, CA
06.2018 - 05.2023
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Located merchandise across various stores to address customer needs.
  • Worked to build relationships with customers and built potential for additional sales.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Developed and grew leads through repeat business and customer referrals.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Generated new leads through networking and attending industry events.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Education

Associate of Applied Science - German Language And Literature

Wurzburg University
Wurzburg, Germany
07.1977 - 07.1980

Associate of Applied Science - General Studies

Big Bend Community College
Moses Lake, WA
09.1977 - 09.1978

Skills

Product Demonstrations

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Certification

Certified Sales from Audi of America

Timeline

Sales Agent

Mercedes-Benz Of Sacramento
10.2023 - Current

Certified Sales from Audi of America

08-2023

Sales Associate

Elk Grove Audi
05.2023 - 09.2023

Salesperson

Mercedes Benz Of Sacramento
06.2018 - 05.2023

Associate of Applied Science - General Studies

Big Bend Community College
09.1977 - 09.1978

Associate of Applied Science - German Language And Literature

Wurzburg University
07.1977 - 07.1980
John KoponenSales