John Kovach
Amherst
Summary
Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Ohio Holistic Healthcare
10.2024 - Current
- Managed patient check-in and check-out processes, ensuring efficiency and accuracy.
- Scheduled appointments using electronic scheduling systems to optimize daily operations.
- Coordinated communication between patients and healthcare providers, enhancing patient experience.
- Maintained organized patient records in compliance with HIPAA regulations, ensuring data integrity.
- Resolved patient inquiries and concerns promptly, strengthening relationships with the healthcare facility.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Assisted with events to facilitate patient outreach and sales
Office Assistant
Ohio Holistic Healthcare
02.2021 - 10.2024
- Completed sanitation tasks in an efficient and effective manner
- Assisted in promotional events involving customer outreach and sales
- Assisted in I.T. to ensure all technologies and programs were running smoothly
Education
Associate of Arts -
Lorain County Community College
Elyria, OH08-2025
Associates Degree in Nursing - Nursing (RN)
Lorain County Community College
Elyria, OH11-2027
High School Diploma -
Firelands High School
Oberlin, OH05.2023
Associate of Science -
Lorain County Community College
Elyria, OH08-2025
Skills
- BLS certification (EXP 10/26)
- Sales
- Advanced knowledge of technology
- Appointment management
- Patient scheduling
- Patient registration
- HIPAA compliance
- Red Cross First Aid certified (EXP 12/26)
- Payment collection
- Schedule coordination
- Patient relations
- Telephone etiquette
Accomplishments
- Achieved Eagle scout rank (Scouts BSA)
- Order of the Arrow member (Scouts BSA)
- Former Senior Patrol Leader (Scouts BSA)
- Honor roll
- Merit roll
Certification
- Merit roll
- Honor roll
- Honors High School Diploma
- Eagle Scout Rank (Scouts BSA)
- Order of the arrow member (Scouts BSA)
Timeline
Front Desk Medical Receptionist
Ohio Holistic Healthcare
10.2024 - Current
Office Assistant
Ohio Holistic Healthcare
02.2021 - 10.2024
Associate of Arts -
Lorain County Community College
Associates Degree in Nursing - Nursing (RN)
Lorain County Community College
High School Diploma -
Firelands High School
Associate of Science -
Lorain County Community College
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