John Krabbe
Nashville
Summary
Dedicated and skilled professional with a strong background in education and customer success. Seeking to leverage my expertise in training, relationship building, and communication to make a genuine impact.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Total Education Solutions
San Diego
12.2023 - Current
- Provide direct training and support to clients, improving communication and social skills through structured programs and goals.
- Collaborate with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Maintain meticulous records and documentation of client progress, demonstrating a commitment to detail and professionalism.
- Monitor student progress, and document behavioral data daily.
- Implement visual supports such as schedules, picture cards.
Podcast Producer & Editor
Freelance
San Diego
09.2022 - 12.2023
- Managed audio recording sessions, ensuring high-quality sound capture.
- Edited audio files using industry-standard software for clarity and flow.
- Coordinated guest interviews, scheduling and preparing participants effectively.
- Researched relevant topics and trends to inform episode development.
- Communicated with clients to align project goals and expectations efficiently.
- Coordinated promotional activities related to the release of new podcast episodes.
Customer Success Manager
Advisor Roots - Company Closed
Los Angeles
05.2022 - 09.2022
- Analyzed customer accounts to identify needs and resolve issues, achieving a 98% customer satisfaction score.
- Developed and facilitated a newsletter campaign that significantly increased customer engagement by 90%, showcasing the ability to communicate and present information effectively.
- Collaborated with cross-functional teams to address customer feedback and improve services.
- Managed customer inquiries and complaints in a professional manner.
- Created content for social media platforms to engage the community.
Community Manager
WeWork
Los Angeles
09.2017 - 05.2022
- Managed a diverse community with 600+ members ranging from startups to Enterprise-level organizations with oversight of people, finance, operations, sales and events.
- Coordinated events and networking opportunities for diverse member groups.
- Oversaw day-to-day operations of community spaces to ensure a welcoming environment.
- Led onboarding processes for new members, providing orientation and resources.
- Averaged 92% “Extremely satisfied” survey results from over 150+ support tickets per month.
Education
Masters - Social Work
Aurora University
05.2014
Bachelors - Social Work
Huntington University
05.2013
Skills
- Highly organized
- Attention to detail
- Managing multiple assignments
- Excellent verbal communication
- Excellent written communication
- Proficient in Microsoft Suite
- Strong interpersonal skills
- Ability to build relationships
- Quick learner
- Technology proficiency
- Database programs proficiency
Timeline
Registered Behavior Technician
Total Education Solutions
12.2023 - Current
Podcast Producer & Editor
Freelance
09.2022 - 12.2023
Customer Success Manager
Advisor Roots - Company Closed
05.2022 - 09.2022
Community Manager
WeWork
09.2017 - 05.2022
Masters - Social Work
Aurora University
Bachelors - Social Work
Huntington University