John Kramer
Hamburg,NY
Summary
Results-driven Sales Manager with extensive experience in the automotive industry, recognized for consistently exceeding sales targets through effective team leadership and strategic relationship building. Strong ability to adapt approaches to diverse situations, leveraging a proactive mindset to foster collaboration between sales staff and customers. Proven track record of driving revenue growth while cultivating a high-performance culture within teams. Career aspirations include further enhancing operational efficiency and expanding market reach.
Overview
13
13
years of professional experience
Work History
Sales Manger
West Herr Volkswagen
Bowmansville, New York
12.2022 - 01.2025
- Projections of monthly and yearly volume goals.
- Pricing both new and used vehicles to stay relevant with the current market.
- Vehicle evaluation involves determining not only the value of the vehicle, but also an exit strategy, whether it would be a wholesale or retail vehicle.
- Extensive customer follow-up and needs assessment to guide customers down the path to purchase a West Herr vehicle and retain the customer not only for that sale, but many down the road, whether it be for them, a friend, or a family member.
- Weekly and monthly team meetings address issues at hand, coaching, and the development of sales staff, both individually and in group settings.
- Daily and weekly review of manufacturer programs that aid in the ability to sell and deliver vehicles, and stay in compliance when those vehicles are sold.
- Working with the financial department, ensuring customer deals get approved in a timely fashion, and if they are not approved, making the next step to find them a car we can get them approved on.
- Close relationships with the service department, dealing with customer issues, as well as a quick turnaround on the reconditioning of used vehicles, ensure they are up to our standards and repaired at a fair cost, to ensure maximum profitability on both sales and service.
- Ensuring that all rebates owed to the store were collected from the manufacturer, and if they were not collected, finding out why and developing a plan to ensure such losses do not happen in the future.
- Overview of returning lease customers through the use of Auto Alert, ensuring that these customers are retained as customers, and if the customer is no longer staying with that brand, we will try to acquire that vehicle for inventory and assist them in staying within the West Herr family of dealerships.
Sales manager
West Herr Chevrolet of Orchard Park
02.2022 - 04.2023
Sales manager
West Herr Chevrolet of Hamburg
05.2023 - 01.2023
Used car sales manager
Joe Basil Chevrolet
05.2019 - 01.2022
Finance manager
Joe Basil Chevrolet
04.2016 - 04.2019
- Responsible for the approvals and funding of sales that were made at the dealership with more than 20 different lenders and what banks would work best with different credit situations
- The Sale of ancillary products that added value to both the customer and profitability for the dealership
- Funding of customer contracts
- Responsible for the validation and collection of rebates from the Manufacturer based on what the customer qualified for
- Responsible for the contracts in transit ensuring that we collected the funds that were owed to us
- Ensure that all deals that were financed through the store were In compliance with the lending institutions guidelines
- Further coaching and development of sales consultants to help them grow and aide in the profitability of the store
Sales
Joe Basil Chevrolet
01.2012 - 03.2016
- Through the coaching and help of my managers and those around me, I was able to become one of the highest-volume sales consultants throughout the entire Basil family of dealerships, reaching over 300 cars for 3 out of my almost 4 years in my sales position.
Education
Bachelors degree - Criminal Justice
State University Of New York at Fredonia
Skills
- Sales forecasting
- Vehicle appraisal
- Customer follow-up
- Team leadership
- Market analysis
- Deal structuring
- Inventory management
- Customer retention
- Cold calling
- Sales funnel management
- CRM platforms
- Sales meetings
- Recruitment and training
- Automotive financing
- Closing deals
- Automotive sales techniques
References
- Charles Hardy, Former Director of Variable Operation at West Herr, 716-531-5429
- Barbie Sickau, Finance Manager West Herr Volkswagen, 716-254-0549
- Paul Bliss, Owner Bliss Construction, 716-515-5200
Timeline
Sales manager
West Herr Chevrolet of Hamburg
05.2023 - 01.2023
Sales Manger
West Herr Volkswagen
12.2022 - 01.2025
Sales manager
West Herr Chevrolet of Orchard Park
02.2022 - 04.2023
Used car sales manager
Joe Basil Chevrolet
05.2019 - 01.2022
Finance manager
Joe Basil Chevrolet
04.2016 - 04.2019
Sales
Joe Basil Chevrolet
01.2012 - 03.2016
Bachelors degree - Criminal Justice
State University Of New York at Fredonia
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