Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

John Kramer

Bloomington ,IL

Summary

Dynamic Operations Sales Manager with expertise in strategic planning and relationship building at JX Truck Center. Enhanced customer engagement and increased sales revenue through innovative strategies. Skilled in sales presentations and client relationship management, fostering long-lasting partnerships. Proven track record in staff management and motivational skills, driving team performance and achieving company goals.

Overview

6
6
years of professional experience

Work History

Operations Sales Manager

JX Truck Center
01.2023 - Current
  • Assisted in developing sales strategies to enhance customer engagement and retention.
  • Collaborated with team members to identify market opportunities and improve product offerings.
  • Provided support during sales presentations, showcasing product features and benefits effectively.
  • Learned inventory management systems for tracking stock levels and order processing efficiently.
  • Engaged with customers to gather feedback, enhancing understanding of market needs and preferences.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Parts Manager

JX Truck Center
08.2019 - 12.2022
  • Managed inventory levels to ensure optimal stock availability and minimize shortages.
  • Developed and implemented streamlined workflows to enhance parts retrieval efficiency.
  • Trained and mentored staff on best practices in inventory management and customer service.
  • Coordinated with service departments to prioritize urgent parts requests and expedite delivery.
  • Maintained accurate records in inventory management system for improved tracking and reporting.
  • Conducted regular audits of inventory to identify discrepancies and implement corrective measures.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.

Education

General Studies

Illinois Valley Community College
La Salle, IL

High School Diploma - General Studies

Ottawa Township High School
Ottawa, IL
06.1995

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Client relationship management
  • Strategic planning
  • Positive and upbeat
  • Sales tracking
  • Goal setting
  • Account management
  • Sales operations

Volunteer Work

Bloomington Normal Girls Softball

Head coach for girls 12U softball



Safe Harbor

Meal planning, procuring and preparing food for homeless and less fortunate persons. Serving meals and talking with the people.

Timeline

Operations Sales Manager

JX Truck Center
01.2023 - Current

Parts Manager

JX Truck Center
08.2019 - 12.2022

General Studies

Illinois Valley Community College

High School Diploma - General Studies

Ottawa Township High School

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John Kramer