John Krause
BATTLEFIELD,Missouri
Summary
Detail-oriented professional known for strong assessment coordination and operational efficiency. Experienced in managing client interactions and utilizing Salesforce to optimize processes, contributing to enhanced service delivery and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Operation Agent/Site Assessment Coordinator
Venture Home
Stamford, Connecticut
06.2021 - Current
- Managed client inquiries and provided support to ensure high customer satisfaction.
- Collaborated with team members to streamline operations, contributing to improved efficiency.
- Maintained accurate records of customer interactions and processed accounts to support service delivery.
- Coordinated assessment schedules for field assessors, enhancing workflow management.
- Monitored ongoing assessments and made necessary adjustments for accuracy.
- Assisted in developing new procedures for assessment processes and protocols.
- Work internally across multiple departments including project management, engineering, and operations to ensure and support the delivery of a world class customer experience.
- Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
- Identify opportunities to proactively address potential challenges
- Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
- Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
- Schedule and confirm work orders for the Field Service Team
- Utilized Salesforce for 5 years to enhance client engagement and streamline processes.
- Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email and Google Chat
Senior Field Consultant
MOKAN Franchise Development
Springfield , Missouri
05.2011 - 05.2020
- Delivered operational food safety education and guidance to Subway restaurants.
Assessed compliance standards while pinpointing opportunities for enhancement.
Reviewed restaurant adherence to Subway policies and evaluated overall performance.
Conducted weekly inventory and sales analysis to recommend specific improvements.
Mentored franchisees and regional managers to drive business development.
Supported franchise owner meetings to strengthen partnerships and communication.
Human Resources Assistant
MOKAN Franchise Development
Springfield, MO
01.2010 - 05.2011
- Processed and maintained personnel documentation, including recruitment, training, grievances, evaluations, classifications, and leaves of absence.
Informed job applicants of acceptance or rejection regarding employment status.
Skills
- Sales forecasting
- Salesforce utilization
- Customer relationship management
- Operational efficiency
- Data analysis
- Client support
Timeline
Sales Operation Agent/Site Assessment Coordinator
Venture Home
06.2021 - Current
Senior Field Consultant
MOKAN Franchise Development
05.2011 - 05.2020
Human Resources Assistant
MOKAN Franchise Development
01.2010 - 05.2011