Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

JOHN KRAUTKREMER

Northfield,MN

Summary

Results-driven leader with 20+ years of experience in business operations management. Expertise in operations, program, and project management, emphasizing team leadership and account management. Proven track record of implementing complex business solutions that enhance customer satisfaction and drive revenue growth. Skilled in strategic planning and operational efficiency, consistently optimizing processes and reducing costs.

Overview

22
22
years of professional experience

Work History

Generator Service Operations Manager

HM CRAGG
Minneapolis, USA
01.2023 - 08.2025
  • Supervised Generator Service teams to achieve operational excellence and customer satisfaction.
  • Implemented and managed tools and procedures, ensuring team accountability.
  • Directed Service and Parts leaders to align with departmental goals and objectives.
  • Collaborated with Director of Generator Service and Finance to enhance profitability through efficiencies.
  • Led customer service initiatives to resolve issues promptly, ensuring high client satisfaction.
  • Oversaw scheduling processes for efficient and cost-effective service delivery.
  • Reported weekly to Director of Generator Service on escalated issues for timely resolution.
  • Ensured compliance with safety training and standards for all service team members.

Process & Document Control Manager

KNOBELSDORFF ENTERPRISES
Goodhue, USA
12.2021 - 12.2022
  • Established Process & Document Control Department by creating standards and managing change processes.
  • Led development of departmental guidelines through collaboration with leadership to map workflows.
  • Cultivated strong partnerships with stakeholders to align with strategic organizational goals.
  • Designed and managed cloud-based document control system encompassing programs, policies, and procedures.
  • Automated and implemented comprehensive document creation and change management request process.
  • Created custom task management system for effective tracking of project lifecycles.

Operations Manager - Electric

KNOBELSDORFF ENTERPRISES
Goodhue, USA
10.2020 - 12.2021
  • Led Electric Division from 60 to 120 employees, driving organizational growth and efficiency.
  • Oversaw business operations, customer service, training, and field installations for Electric Division.
  • Managed divisional planning, finance, scheduling, safety, and contract compliance effectively.
  • Directed multi-discipline team in executing large-scale projects across the US.
  • Established strategic vision for divisional restructure to enhance employee strengths and communication.
  • Advised leadership on effective divisional strategy to meet funding and support demands.
  • Managed construction, operations, and maintenance activities to maximize resource productivity.
  • Facilitated staff selection processes to ensure optimal utilization of human resources.

Service Development Manager

VERTICAL LIMIT CONSTRUCTION
Minneapolis, USA
01.2015 - 01.2020
  • Oversaw planning, delivery, and service of large-scale, complex projects.
  • Managed up to 600 active projects, including forecasting and financial reporting.
  • Directed multiple maintenance contracts, regional small cell construction, and DAS services.
  • Actively participated in sales efforts, RFP creation, and performance analysis.
  • Communicated effectively with stakeholders while maintaining customer relationships.
  • Created and presented reports detailing project status, challenges, and solutions.
  • Secured and managed several high-profile programs with cross-functional teams.
  • Built a national network of customers and contractors to support business growth.

Operations Manager

VERTICAL LIMIT CONSTRUCTION
Minneapolis, USA
04.2013 - 07.2015
  • Managed regional operations for Field Managers across Midwest and Rocky Mountains, supporting over 50 technicians nationwide.
  • Oversaw operational systems and infrastructure to enhance efficiency.
  • Directed Operations department while balancing strategic growth, staffing, training, and project management responsibilities.
  • Conducted financial forecasting and reporting on weekly, monthly, quarterly, and annual bases.
  • Collaborated with management team to ensure compliance with regulatory standards and best practices.
  • Established criteria for knowledge base and career advancement assessments.
  • Planned and managed construction of a state-of-the-art training center.
  • Standardized tools and equipment for field teams by managing procurement efforts.

Education

Construction Safety & Health, 30 Hours

Occupational Safety & Health Administration (OSHA)

Fall Protection & Competent Climber/Competent Rescuer, 8 Hours

Capital Safety

Lift Truck Operator Training Course

Minnesota Supply Company

Aerial Work Platform Safety Course

Minnesota Supply Company

Telehandler/Rough Terrain Forklifts & Refueling Safety Course

Minnesota Supply Company

Rigging Inspection & Safety, 4 Hours

Hennepin Technical College

Radio Frequency Systems - Non-Ionizing Radiation Safety Training

South Central College
Mankato, MN

Skills

  • Customer relationship management
  • Budget and financial management
  • Project and process management
  • Team leadership and building
  • Mentoring and coaching
  • Training and development
  • Creative problem solving
  • Change management and implementation
  • Contract negotiations and proposals
  • Effective communication skills
  • Human resource policies and procedures
  • Microsoft 365 suite proficiency
  • LMS Vector Convergence training expertise
  • Litmos systems knowledge
  • EHS Vector Solutions familiarity
  • CRM Salesforce experience
  • Microsoft Dynamics proficiency
  • ERP Salesforce expertise
  • Viewpoint software skills
  • Microsoft Power BI capabilities
  • Traction and EOS business concepts understanding
  • Ninety software familiarity
  • Procore project management skills
  • Ariba procurement knowledge
  • IFS ERP and Service Management

Websites

Certification

  • Anritsu Site Master Sweep Analyzer, PIM Analyzer, Spectrum Analyzer Certification
  • Dragonwave Programming and Installation Certification
  • E Band Programming and Installation Certification
  • Kaelus Passive Intermodulation Analyzer, Certification
  • Optical Design Manufacturing (ODM) Optical Cable, Connector Testing and Cleaning Certification
  • Nokia Installer, Ground/Riggers, Certification
  • ComTrain LLC Tower Climbing Safety & Rescue
  • Minnesota Department of Transportation (MNDOT) Medical Driving Certificate
  • Radio Frequency Systems Transmission Line Connector & Accessories
  • American Red Cross CPR/AED Adult & Child with Infant CPR, Standard First Aid
  • Society of Professional Rope Access Technicians (SPRAT) Rope Access Technician, Level 1

References

References available upon request.

Timeline

Generator Service Operations Manager

HM CRAGG
01.2023 - 08.2025

Process & Document Control Manager

KNOBELSDORFF ENTERPRISES
12.2021 - 12.2022

Operations Manager - Electric

KNOBELSDORFF ENTERPRISES
10.2020 - 12.2021

Service Development Manager

VERTICAL LIMIT CONSTRUCTION
01.2015 - 01.2020

Operations Manager

VERTICAL LIMIT CONSTRUCTION
04.2013 - 07.2015

Construction Safety & Health, 30 Hours

Occupational Safety & Health Administration (OSHA)

Fall Protection & Competent Climber/Competent Rescuer, 8 Hours

Capital Safety

Lift Truck Operator Training Course

Minnesota Supply Company

Aerial Work Platform Safety Course

Minnesota Supply Company

Telehandler/Rough Terrain Forklifts & Refueling Safety Course

Minnesota Supply Company

Rigging Inspection & Safety, 4 Hours

Hennepin Technical College

Radio Frequency Systems - Non-Ionizing Radiation Safety Training

South Central College

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