John Kucera
Monroe,North Carolina
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Proven track record of success and achieving all goals.
Overview
38
38
years of professional experience
Work History
Operations and Business Manager
Lakeside Builders
Charlotte, NC
04.2020 - Current
- Increased company revenue by $400k in first six month. Cut costs by 71% by increasing productivity and changing logistics.
- Oversaw day-to-day business operations onsite by fostering professional relationships/compliance with vendors, City/County inspectors and management.
- Trained and directed company regarding OSHA and City/County policies and procedures.
- Developed/cultivated/maintained lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal and writing skills.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Worked in tandem with City of Charlotte to better understand business process and initiate improvements, helping company achieve goals.
CEO
Carolina Trade Exchange
Charlotte, NC
01.2009 - Current
- Created /developed company from start up into largest independent exchange in Charlotte.
- Responsible for revenue increases of over 200% initially, growth of customer base by 45% year over year for ten years.
- Developed website initiatives driving substantial business growth and revenue.
- Currently still serve as advisor and mentor.
Sales Manager and Trainer
TeleCo
Charlotte, NC
07.2008 - 01.2009
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Monitored revenue goals and exceeded all quotas by 40%.
Regional Director of Sales
Coldwell Banker Commercial
Charlotte, NC
01.2007 - 07.2008
- Created robust sales plans and exceeded territory quotas.
- Coordinated full sales operations within assigned region from North Carolina to New York City.
- Forecasted annual, quarterly and monthly sales goals.
- Identified new product opportunities and target customers.
- Converted $80 million in new revenue in less than one year.
Sales Manager
AAA Carolinas
Charlotte, NC
01.2006 - 02.2008
- Led corporate sales initiative capturing $210 million in new business in one year..
- Maintained relationships with customers and matched needs by offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive incremental revenue up by 25% year over year.
- Integrated qualified staff via cross utilization practices to provide corporate solutions/savings to clients.
Operations, Reservations, Sales and Sales Training
USAir
Charlotte, NC
08.1986 - 01.2005
- Created customized training plans for national sales force and worked with multiple departments to maximize revenue and gain new corporate accounts.
- Converted highest amount of revenue for USAir ten years running - in excess of $40 million/avg/year.
- Cross trained in all aspects of aviation: Operations, Reservations, Customer Service, Corporate Sales, Management, Weight and Balance, Consumer Affairs.
- Adjusted sales strategies and training to changing conditions and competitive markets.
Education
MBA - Business
Pfeiffer University
Charlotte, NCBachelor of Science - Marketing
Arizona State University
Tempe, AZAssociate of Arts - Business Management
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Training & Program Development
- Leadership
- Professional and Published Writer
- Team Building and Mentoring
- Workshops and Conferences
- Training Manual Creation
- Management Staff Collaboration
- Client and Customer Focused
- Accountable, Driven and Reliable
- Sales Team Development
- Operational Efficiency
- Company Policy Compliance
Timeline
Operations and Business Manager
Lakeside Builders
04.2020 - Current
CEO
Carolina Trade Exchange
01.2009 - Current
Sales Manager and Trainer
TeleCo
07.2008 - 01.2009
Regional Director of Sales
Coldwell Banker Commercial
01.2007 - 07.2008
Sales Manager
AAA Carolinas
01.2006 - 02.2008
Operations, Reservations, Sales and Sales Training
USAir
08.1986 - 01.2005
MBA - Business
Pfeiffer University
Bachelor of Science - Marketing
Arizona State University
Associate of Arts - Business Management
Maricopa Community Colleges - Mesa Community College
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