John Kuhn
Raynham,MA
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 9 years of experience in Database Landscape.
Overview
11
11
years of professional experience
Work History
Senior Analyst, CRM Operations
DXL Group
Canton, MA
08.2020 - Current
- Managed a team of 5 Analysts and oversaw our Analytical Practice & needs throughout the organization
- Main point of Contact for all Items related to our CRM environment and lead a successful upgrade implementation of our CRM.
- Lead a successful implementation of our new Loyalty Platform Leading to more customer engagement.
- Maintained all relationships with our Vendors for Data Delivery to ensure the data is accurate for multiple teams within the marketing organization
- responsible for cleaning our customer data while also working with partners to get Demographic Appends, NCOA processing etc. To ensure all analysis performed on our customers are accurate and complete
- Test QA bug fixes/enhancements from development and approve the fix for release on our production Database.
- Assist with technical team to build out all business requirement documents needed when performing implementations for the Marketing Department
CRM Analyst
DXL Group
Canton, MA
06.2017 - 08.2020
- Ensure all Customer Data Feeds come in properly on a Daily Basis, also feeding out to Vendors for marketing use
- Maintain, update, and create Database process Documentation
- Collected, tracked and evaluated current business and market trend data.
Software Support Specialist
Senior Systems, Inc.
Marlborough, MA
03.2015 - 05.2017
- Access SQL tables to find, update, replace or insert data as well as execute complex queries.
- Perform support sessions and guide customers through software problem solving
- Test QA bug fixes/enhancements from development and approve the fix for release on live Data.
Security Administration/service Desk
Medtronic
Mansfield, MA
06.2013 - 03.2015
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
Education
Bachelor of Science - Economics
Bridgewater State University
Bridgewater, MA01.2013
Associate of Science - Information Technology
Dean College
Franklin, MA06.2009
Skills
- Aptos CRM
- Zeta CDP
- AnnexCloud Loyalty
- Microsoft SQL
- Business Requirements
- Process Improvement
- Data Collection and Analysis
- Data Testing
Timeline
Senior Analyst, CRM Operations
DXL Group
08.2020 - Current
CRM Analyst
DXL Group
06.2017 - 08.2020
Software Support Specialist
Senior Systems, Inc.
03.2015 - 05.2017
Security Administration/service Desk
Medtronic
06.2013 - 03.2015
Bachelor of Science - Economics
Bridgewater State University
Associate of Science - Information Technology
Dean College
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