John Kurowski
Alpena
Summary
Dynamic professional with experience at Bay Athletic Club and Alpena Marina, excelling in customer service and communication. Proven ability to enhance member engagement and streamline processes, leading to increased sign-ups. Skilled in problem-solving and teamwork, with a strong attention to detail and a commitment to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Marina Dock Hand
City of Alpena
06.2024 - 08.2024
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Maintained strong working relationships with colleagues and supervisors, contributing to a positive and collaborative work environment.
- Actively monitored weather conditions to provide timely updates and guidance to boat owners during inclement weather events.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- With intuitive problem-solving skills helped resolve customer issues swiftly while maintaining a positive attitude throughout interactions.
Landscaper
Various
05.2022 - 08.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Mowed lawns of residential properties on weekly basis to maintain grass length.
Membership Coordinator
Bay Athletic Club
05.2023 - 06.2024
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Education
Bachelor of Business - Business
Kalamazoo College
Kalamazoo, MI06-2028
Skills
- Heavy lifting
- Groundskeeping
- Salesmanship
- Reservation management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active member engagement
- Written and oral communication
- Customer service
Timeline
Marina Dock Hand
City of Alpena
06.2024 - 08.2024
Membership Coordinator
Bay Athletic Club
05.2023 - 06.2024
Landscaper
Various
05.2022 - 08.2024
Bachelor of Business - Business
Kalamazoo College
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