JOHN J LABOY

• Coordinating and processing new patient referrals, ensuring all requirements are met for admission.
• Communicating with patients, families, referring providers, and other healthcare professionals.
• Establishing and maintaining positive relationships with patients, families, and referral sources.
• Following up on required information and ensuring timely completion of the intake process.
• Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
• Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

• Oversee a 15-member ER team, ensuring proper staff allocation and efficient patient flow through triage, treatment, and discharge processes
• Foster a collaborative and compliant work environment, ensuring adherence to OSHA, HIPAA, and facility safety standards
• Manage day to day ER operations, including coordinating with leadership team to expedite critical care and minimize patient time
• Implement emergency response protocols for mass causality events (traumas, strokes, and STEMIs), ensuring the team is prepared to handle crises
• Enhanced patient satisfaction by implementing effective communication strategies among ER staff.

• Manage data collection and analyze patient feedback to identify trends, recurring issues, and areas of improvement to present findings in monthly reports
• Verify insurance eligibility and benefits, completing pre-authorizations to streamline the billing process and avoid payment delays
• Act as liaison between patients and providers, ensuring clear communication and understanding of care plans and follow-up needs
• Maintain patient records in EHR systems, ensuring accuracy and compliance with HIPAA
• Streamlined appointment scheduling for increased efficiency and reduced patient wait times.

• Prepared regular financial reports for senior management, summarizing performance metrics and identifying trends to inform strategic decisions
• Oversaw daily operations including patient billing, collections, and financial reporting, with a focus on maximizing revenue and minimizing delays
• Coordinated with patients, clinical staff, and insurance providers to resolve complex billing inquires and concerns, maintaining a patient-centered approach
• Updated reports, managed accounts, and generated reports for company database.

• Partnered with and coordinated resource services with various community-based organizations ensuring up to date patient support service
• Managed audit health risk assessments approximately 40 per day ensuring quality control, compliance, and identified areas of performance improvement
• Coordinated the onboarding and training process for new hires, and supported the ongoing professional development of current staff by scheduling and organizing training sessions
• Conducted in-depth research across multiple databases, synthesizing information to address complex programmatic issues
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assisted leadership team in developing training processes, best practices, and incorporation of coaching/mentorship of new hires
• Utilized data analytics tool to monitor patient inquiry related to benefits, eligibility, coding, and claims
• Maintained patient privacy and confidentiality in compliance with HIPAA regulations, ensuring secure handling or personal information

• Served as a primary point of contact for bi-lingual patient support, assisting with registration, insurance verification, and healthcare providers by interpreting complex medical information and ensuring patient understanding
• Monitored coordinated receipt of provider/producer with multiple vendors
• Managed high-volume inbound calls, effectively, prioritizing issues to ensure swift resolution and minimize hold times for effective customer service