John Lackovic
North Brookfield,MA
Summary
Highly-driven and knowledgeable Restaurant Manager with over 50 years of experience in the restaurant industry bringing excellent leadership and problem-solving abilities. Focused on maximizing resource utilization to support daily operations and increase bottom-line profitability. Organized and systematic with natural relationship-building talents. Recognized for performance excellence in operations and customer care.
Overview
50
50
years of professional experience
Work History
General Manager/District Manager
Papa Gino's
Multiple Locations, MA
07.2005 - 12.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager
Ivanhoe Restaurant
Springfield, MA
06.2004 - 07.2005
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
Owner/Operator
Boomers Restaurant
Worcester, MA
02.1997 - 07.2004
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored inventory levels and placed new orders for product to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
General Manager/District Manager
Abdows Restaurant
Multiple Locations, MA
09.1973 - 02.1997
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed day-to-day duties accurately and efficiently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06.1974
Skills
- Staff Supervision
- Account Management
- Business Administration
- Advertising and Marketing
- Sales
- P&L Management
- Customer Relationship Management
- Business Development
- Schedule Management
- Training and Coaching
- Leadership
- Purchasing and Planning
- Employee Development
- Analytical Skills
- Performance Evaluations
- Data Review
- Networking Abilities
- Vendor Relationships
- Employee Scheduling
- Training and Development
- Cost Reductions
- Problem Resolution
- Safety Protocol
- Interpersonal Skills
Affiliations
- Training General Manager responsible for and development of newly hired management candidates. Assisted area manager with problem locations.
- Multiple time leader in restaurant rankings monthly, quarterly and yearly.
- Developed and instituted a company wide program for training and development of entry level management.
- Maintained Serv safe certification throughout career.
Timeline
General Manager/District Manager
Papa Gino's
07.2005 - 12.2023
General Manager
Ivanhoe Restaurant
06.2004 - 07.2005
Owner/Operator
Boomers Restaurant
02.1997 - 07.2004
General Manager/District Manager
Abdows Restaurant
09.1973 - 02.1997
High School Diploma -
Chicopee Comprehensive High School
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