John LaCoste
Winchester,CA
Summary
Established Facility Maintenance Professional with 15 years of combined experience within the Residential, Commercial, and Industrial industries. Exceptional customer service manager with an emphasis on data driven solutions for dynamic and fast paced industries. Combined with studies in Engineering Management Technology my approach to facilities management is not only comprehensive but adaptive, enabling me to solve unique problems quickly and safely. Long-term goal, is to lead and manage high-performance teams that deliver exceptional customer service and professional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GWS GMT, MMT, Account Operations Manager
CBRE
Perris, CA
09.2019 - Current
- Regional Management of 63 Walmart's, 26 technicians, 75 vendors, and over 50 FM Trades
- Total of 10,236,000 sqft. of Commercial retail space and exterior services
- Managed clients' regional annual budget of $3M within 10% of monthly variance
- Contract and vendor management
- Implemented key self-performance initiatives to increase tech productivity by 25% yielding a savings value of $584,654 in 8 months
- Established strategic business relationships with over 156 Walmart associates, store managers, and market managers with excellent customer service practices
- Muli-site Project Management
- 24-hour customer support and direct action support
- Resolution of time-critical facility priority service calls
- Led specialized focus groups for condition-based assessment and repair(CBAR) procedures for Walmart critical equipment
- Critical Equipment management for store operations including, HVAC-R systems, Food Service equipment, and Building Automation Systems.
- Conducted financial/business analysis including the preparation of reports detailing spending trends, vendor performance, and CBRE tech key performance indicators
- Employed LeanSix Sigma techniques for quality control and improvement
- Compiled virtual training for GWS Technicians catalog on Google drive, Microsoft one, and Yammer, including how-to instructional videos, parts lists and operational manuals, manufacturer contact information, and parts ordering procedures
- Led Market Manager meetings to discuss critical to quality requirements as well as customer-focused service
- Scaled Root Cause Analysis techniques and developed corrective action plans on complex building systems to reduce facility downtime and prevent future reactive maintenance calls
- Fleet management route scheduling efficiency
- Compiled compliance reports and direct action plans to fulfill local, state, and federal code requirements
Assistant Facilities Engineer
The Flying Horse Club
Colorado Springs, CO
04.2019 - 07.2019
- Implemented Self Performance strategies to reduce outsourced maintenance by 78%
- Delivered exceptional facility maintenance for high end resort of 2,140,740sq.ft
- Vendor management and oversight
- Contract Management
- Grounds and irrigation management
- Implemented key initiatives to raise standards for customer service
- Increased efficiency of maintenance operations by streamlining operations
- Lead training and development program for technical workforce
- Management of food service equipment for 5 star restaurant
- Designed and employed standard operating procedures for use of power tools, technical troubleshooting of electrical and mechanical systems, and equipment identification
- Employee training in proper O.E.M. operations and maintenance procedures.
- Contributed technical data and resources to companies asset management systems
Plant Operations Engineer
Plum Creek Water Reclamation Facility
Castle Rock, CO
06.2018 - 03.2019
- Statistical and data driven process control on plants multi-process operations.
- Prepared predictive maintenance reports to present to plant senior leadership outlining visually inspected and tested, machinery and equipment
- Worked with local, state and federal agencies to obtain reports , clearances, certificates of approval of operational standards and policies
- Maintained boilers, hot water systems, gas heating equipment, and ventilation systems for administration building as well as plant process buildings
- Industrial logistics practices and management to ensure inventory on critical parts, chemicals, and waste management
- Maintenance of sanitary sewer systems, stormwater collection basins, city wastewater collection infrastructure maintenance and monitoring
- Operated all chemical processing equipment, including acid, alkaline, polymer, chlorine gas, ferric chloride, fluoride, sodium bicarbonate, and Other chemical processing equipment, successfully while adhering to company standards
- Surveying, field testing and analyzing of test results of chemical mixtures to promote high-quality yield and took appropriate actions to correct undesirable results
- Record keeping of plant discharge samples to complete quality assurance testing and adjust process controls to adhere to local laws pertaining to wastewater handling and processing
Industrial Maintenance Mechanic 2
Eastern Municipal Water District
Perris, CA
01.2017 - 01.2018
- Statistical Data Management and Process Control using state of the art CMMS systems and equipment.
- Cost Management practices reducing annual maintenance costs by 30% and outsourcing by 15%
- CA State certified Mechanical Technologist
- Sustainability and Green Resource strategies
- Direct Project Management of multi-system operations
- Predictive and Preventive Maintenance program implementation and trends analysis
- Design and Development of SOP's for high risk work
- Extensive hazard identification training, CalOSHA Recognized
- Mobile Crane Operating and complex installation practice
- Maintenance shop inventory management
- High Proficiency with districts approved D&T applications to identify plant operation trends and predictive maintenance needs
Regional Maintenance Management
Stater Bros Inc
San Bernardino, CA
01.2015 - 05.2017
- Regional facility maintenance of multi-site retail supermarkets
- Shop management including inventory control and stock material management
- Customer Service driven focused maintenance
- Multi-System diagnosis and repair including, Hydraulic, Pneumatic, Electrical, Mechanical, and Chemical
- Multi-Material Fabrication Specialist, Carpentry, Plastics, Metallurgy,
- LO/TO Trained and Certified
- Material handling operator
- Low and High volt systems diagnostics
- Decrease equipment down time and created best practices future preventative maintenance procedures
Education
B.S. Engineering Management Technology - Engineering Technology
Grantham University
Lenexa, KS2021
Industrial Maintenance Tech 1 - Industrial Maintenance Technology
Chaffey College
Rancho Cucamonga, CA2017
Skills
- Multi-site Project Management
- Managerial Accounting and Engineering Economics
- Business relationship development
- Self-performance and Cost-Reduction strategist
- Prominent client customer service skills
- Data-driven decision making
- MS Office 365, MS Excell, MS Teams, MS Outlook, Adobe Creative Cloud, CMMS applications
- Process improvement; Six Sigma, TQM, CTQ
- HVAC-R operational oversight and management
- Strong written and verbal communication skills
- Proficient in Algebra, Trigonometry, Geometry, Shop math, Process Math, Statistical Math, and Physics
- Inventory control practices
- Contract management
- Organizational Leadership
- Performance Evaluations, Contact Compliance,
Certification
CBRE Facility Manager Certification
(Nov 2021)
Lean SixSigma Black Belt
(Oct 2021)
Mechanical Technologist Level 2 - California Water Environment Association.
(May 2018)
Industrial maintenance and Mechanical Craft- N.C.C.E.R. (Feb 2017)
Wastewater operator certification. - Colorado Operator Certification Program
(Nov 2018)
Advanced Adult/Child/Infant CPR and First AID. EMT-Basic: Riverside County EMS. (April 2011)
Timeline
GWS GMT, MMT, Account Operations Manager
CBRE
09.2019 - Current
Assistant Facilities Engineer
The Flying Horse Club
04.2019 - 07.2019
Plant Operations Engineer
Plum Creek Water Reclamation Facility
06.2018 - 03.2019
Industrial Maintenance Mechanic 2
Eastern Municipal Water District
01.2017 - 01.2018
Regional Maintenance Management
Stater Bros Inc
01.2015 - 05.2017
B.S. Engineering Management Technology - Engineering Technology
Grantham University
Industrial Maintenance Tech 1 - Industrial Maintenance Technology
Chaffey College
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