John Lai
Honolulu,HI
Summary
Hard-driven business leader with exceptional background spent in customer service and client-targeted sales. Dedicated and personable with a focus on details when interacting with customers and clients. Reliable and enthusiastic at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Lux Nails Salon
08.2021 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and offer products and services.
- Maintained loyal customer base and produced recurring business.
- Upgraded long time clients to higher priced products and services to generate higher income.
- Trained and motivated employees to perform daily business functions.
- Performed accounting and budgeting functions in business financials.
- Established a foundation that focused on excellent customer service, outstanding customer satisfaction, and long-lasting customer loyalty.
Nail Artist
Nail Pika
11.2019 - 05.2021
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sold high-end products and services to clients to generate commissioned income.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
Casino Table Games Dealer
Downtown Grand Hotel & Casino
03.2018 - 09.2019
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Worked with dealer team to run larger games such as craps and baccarat.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Welcomed customers and established immediate rapport to encourage gameplay.
Casino Table Games Dealer
SLS Hotel & Casino
06.2017 - 02.2018
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
Student Caller
University Of Hawaii At Manoa
01.2016 - 01.2017
- Contacted alumni to educate and encouraged them to support their alma mater.
- Established positive rapport with alumni and requested gifts and negotiate pledge amount for different types of fundraisers.
- Developed and maintained courteous and effective working relationships.
Dental Assistant
Keiki Dental - Ala Moana
06.2012 - 09.2016
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Helped take care of patients to maintain positive relationship with dental office.
Education
Bachelor of Arts - Biology
University of Hawaii At Manoa
Honolulu, HI01.2018
Skills
- Client Services/Development
- Upselling Expertise
- Customer Services & Relations
- Product Sales & Promotion
- Revenue Generation
Certification
Real Estate License - Application Pending
Languages
Vietnamese
Native or Bilingual
Timeline
Owner
Lux Nails Salon
08.2021 - 09.2023
Nail Artist
Nail Pika
11.2019 - 05.2021
Casino Table Games Dealer
Downtown Grand Hotel & Casino
03.2018 - 09.2019
Casino Table Games Dealer
SLS Hotel & Casino
06.2017 - 02.2018
Student Caller
University Of Hawaii At Manoa
01.2016 - 01.2017
Dental Assistant
Keiki Dental - Ala Moana
06.2012 - 09.2016
Bachelor of Arts - Biology
University of Hawaii At Manoa
Real Estate License - Application Pending
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