John Langston
Costa Mesa,CA
Summary
Motivated, results driven professional. Highly analytical, innovative, and organized with a history of developing effective strategies for meeting strategic goals and improving business operations. Outstanding communication and interpersonal skills that result in productive relationships at all levels. Independent self starter who excels in team environments. Strong critical thinking, problem solving, and time management skills with demonstrated talent handling multiple responsibilities in high pressure environments.
Overview
8
8
years of professional experience
Work History
Senior Loan Officer
Credit9/Mission Loans
01.2023 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Maintained strict confidentiality of bank records and client information.
- Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Created detailed reports analyzing potential borrowers'' creditworthiness, presenting findings to management for informed decision-making purposes.
- Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.
- Processed loan applications and monitored progress from start to finish.
Director of Sales
LegalDocsbyME
12.2022 - 12.2023
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
Assistant Manager/Risk Manager
FARMERS INSURANCE
12.2020 - 12.2022
- Assessed clients needs and provided options for insurance coverage.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Insurance Specialist
CITY MOVING AND STORAGE
01.2018 - 01.2020
- Assisted client's needs by providing options for insurance coverage.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Communicated effectively with members of operations and finance.
- Researched and resolved routine and complex issues.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
Client Relations Specialist
CITY MOVING AND STORAGE
12.2016 - 01.2018
- Assisted guests with troubleshooting, collected payment, investigated and resolved customer inquiries in an empathetic manner.
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Logged call information and solutions provided into internal database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted regular reviews of client accounts, identifying opportunities for upselling or additional support services.
Education
Associate's degree -
Hawaii Pacific University
Honolulu, HI06.2002
Skills
- Insurance Sales
- Insurance Verification
- CRM Software
- Word Processing
- Excel
- Outlook
- Outlook Calendar
- Skilled trainer (10 years)
- Active Directory
- Network Support
- Software Troubleshooting
- Troubleshooting
- LAN
- Help Desk
- Operating Systems
- Microsoft Windows
- Technical Support
- Microsoft Windows Server
- Desktop Support
- Spanish
- Time Management Efficiency
- Goal-oriented mindset
- Effective Communication Techniques
- Attention to Detail Precision
- Analytical Thinking
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Loan Officer
Credit9/Mission Loans
01.2023 - Current
Director of Sales
LegalDocsbyME
12.2022 - 12.2023
Assistant Manager/Risk Manager
FARMERS INSURANCE
12.2020 - 12.2022
Insurance Specialist
CITY MOVING AND STORAGE
01.2018 - 01.2020
Client Relations Specialist
CITY MOVING AND STORAGE
12.2016 - 01.2018
Associate's degree -
Hawaii Pacific University
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