Hardworking and efficient worker known for high productivity and efficient task completion. Possess specialized skills in time management, quality control, and safety compliance. Excel in teamwork, communication, and adaptability, ensuring smooth operation and project success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Amazon Box Truck Supervisor
Amazon
Swedesboro, New Jersey
01.2023 - 01.2025
Reported any mechanical issues or damage to vehicles immediately upon discovery.
Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
Maintained cleanliness of cab and cargo area of box truck.
Identified potential risks associated with various routes or weather conditions.
Provided training sessions for new drivers on safety protocols and driving techniques.
Managed daily operations such as scheduling shifts, assigning tasks and monitoring progress.
Ensured drivers were familiar with new routes or changes in traffic patterns.
Manager of Operations
Dairy Queen
Aston Mills, Pennsylvania
01.2021 - 01.2023
Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
Monitored team progress towards achieving milestones set forth in project plans.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Investigated customer complaints related to product and service quality or delivery issues.
Scheduled meetings between internal teams and external stakeholders when necessary.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Planned and coordinated logistics for large-scale events or conferences.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Created and managed budgets for operational departments and monitored progress against goals.
Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
Addressed customer concerns with suitable solutions.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Chef
Copper monkey
New Orleans, Louisiana
01.2017 - 01.2019
Developed creative ideas for special events or promotions involving food preparation or presentation.
Resolved customer complaints regarding food quality or service issues.
Trained new chefs on proper cooking techniques and menu items.
Checked quality of raw materials before use.
Managed daily operations of the kitchen including scheduling shifts for staff.
Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
Planned menus, ordered supplies and managed kitchen staff.
Maintained a clean work environment by adhering to sanitation policies and procedures.
Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
Sous Chef
Restaurant August
New Orleans, LA
01.2014 - 01.2017
Complied with all health department regulations regarding proper food handling methods.
Maintained accurate records for cost analysis purposes.
Conducted regular performance reviews with line cooks while providing constructive feedback where necessary.
Trained new hires in proper cooking techniques and recipes.
Supervised cooks and other kitchen personnel during meal services.
Assisted in menu development and recipe testing.
Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
Created a positive work environment by encouraging teamwork among staff members.
Education
Associate of Arts - Restaurant Management/Culinary Arts
JNA Culinary Institute
Philadelphia, PA
07-2008
Skills
Customer service
Knowledge of products offered
Availability
Punctuality
Good with money handling/deposits
Passion for the industry
Certification
Serv Safe certified
Affiliations
Avid outdoorsman
Sports lover
Passion for animals and nature
Environmentalist
Amateur photographer and astronomer
Volunteer and community work
Volunteer at City Team Organization in Chester PA feeding homeless
Maintain memorial garden for murdered children (in which my nephew unfortunately has a plot)
Work as an elected elections official at the voting polls
Work for the census bureau every 10 years
References
References available upon request.
Timeline
Amazon Box Truck Supervisor
Amazon
01.2023 - 01.2025
Manager of Operations
Dairy Queen
01.2021 - 01.2023
Chef
Copper monkey
01.2017 - 01.2019
Sous Chef
Restaurant August
01.2014 - 01.2017
Associate of Arts - Restaurant Management/Culinary Arts