John Laughner
Sarasota,FL
Summary
Dynamic Regional Manager with a proven track record at Orkin Pest Control, excelling in strategic planning and operational management. Expert in staff training and development, fostering high employee satisfaction while driving sales growth. Cultivated strong client relationships, enhancing customer retention and achieving significant operational improvements.
Overview
2021
2021
years of professional experience
Work History
Regional Manager
Orkin Pest Control
- Managed daily operations, ensuring efficient workflow across departments.
- Collaborated with teams to implement effective scheduling and inventory management practices.
- Assisted in developing strategic initiatives to enhance customer satisfaction and retention.
- Supported financial oversight through budget tracking and expense reporting processes.
- Analyzed performance data to identify areas for operational improvement and cost reduction.
- Coordinated staff training sessions to promote compliance with safety protocols and industry standards.
- Developed standardized procedures for streamlined communication among team members.
- Facilitated problem-solving discussions to address customer feedback and service challenges effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Massey Services
04.2010 - 03.2020
- Managed daily operations, ensuring efficient workflow across departments.
- Collaborated with teams to implement effective scheduling and inventory management practices.
- Assisted in developing strategic initiatives to enhance customer satisfaction and retention.
- Supported financial oversight through budget tracking and expense reporting processes.
- Analyzed performance data to identify areas for operational improvement and cost reduction.
- Coordinated staff training sessions to promote compliance with safety protocols and industry standards.
- Developed standardized procedures for streamlined communication among team members.
- Facilitated problem-solving discussions to address customer feedback and service challenges effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma - General Studies
Russell High School
Russell, KY06.1974
Skills
- Operations
- Staff training and development
- Staff management
- Strategic planning
- Operational management
- Territory management
- Staff supervision
- Goals and performance
- Asset control
- Performance management
- New business development
Timeline
General Manager
Massey Services
04.2010 - 03.2020
Regional Manager
Orkin Pest Control
High School Diploma - General Studies
Russell High School