Danielle Laughon

Experienced leader with a proven track record of successfully training the recreation lifeguard team and staff. Skilled in communication, decision making, and fostering a safe collaborative work environment. Excels in motivating team members to deliver high quality results and adapt to changing circumstances effectively.

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems.
• Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
• Assisted management with the training of new staff members.
• Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
• Successfully led swim training classes for participants of various ages.
• Have received and kept all my certification to train lifeguards, employees in CPR, certified pool operator CPO, and water safety instructor trainer WSI.
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