John Lawler
Three Bridges,New Jersey
Summary
I am a extremely hard worker. I am very detailed oriented and I am good with my hands. I can absorb like a sponge visually. I am always learning and adapting and trying to figure out ways for self improvement personally and with my crafts. I am very reliable and punctual. I do what needs to be done for the job at hand. I've been called a golden retriever because i get along with everyone and very personable. Im a believer in "Do it once, Do it right"
Overview
18
18
years of professional experience
Work History
Senior Project Manager
JTLawler.inc
03.2005 - 03.2023
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Owner/ Operator
JJLawler - The Home Improvement Network
05.2014 - 12.2022
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Developed long-term strategic goals for the business based on market trends analysis.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
B Certified Auto Mechanic
Brad Benson Hyundai
01.2011 - 03.2013
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Streamlined repair processes by maintaining an organized workspace and accurately tracking parts inventory.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Continuously updated technical knowledge through ongoing training, industry publications, and participation in professional organizations.
- Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
- Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
- Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Optimized workflow by effectively prioritizing daily tasks according to urgency and complexity.
- Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Assisted less experienced mechanics in troubleshooting difficult problems, fostering teamwork across the shop floor.
- Expanded professional skill set through regular attendance at industry conferences, workshops, or seminars, staying up-to-date on emerging automotive technologies.
Education
Certified Stain Specialist - For Benjamin Moore - Painting & Staining
Benjamin Moore
Flanders, NJ03.2017
High School Diploma -
SCVTHS
Bridgewater, NJ05.2010
Skills
- Requirements Gathering
- Project Planning
- Client Relationship Management
- Quality Control
- Project Scheduling
- Project Plan Development
- Schedule Coordination
- Client Relations
- Adaptability
- Organizational Skills
- Problem Solving
- Conflict Resolution
- Technical Expertise
- Budget Management
- Documentation Management
- Quality Assurance
- Decision Making
- Risk Assessment
- Team Leadership
- Training and Mentoring
- Strategic Planning
- Time Management
- Scope Management
- Process Improvement
- Detail Oriented
- Project Management
Timeline
Owner/ Operator
JJLawler - The Home Improvement Network
05.2014 - 12.2022
B Certified Auto Mechanic
Brad Benson Hyundai
01.2011 - 03.2013
Senior Project Manager
JTLawler.inc
03.2005 - 03.2023
Certified Stain Specialist - For Benjamin Moore - Painting & Staining
Benjamin Moore
High School Diploma -
SCVTHS
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