John Lawson

• IP I Service and Deepening
• Customer Service, Sales, MRT, Billing
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• I serve as the lead sales agent in a successful agency, I am the office manager
• IT and compliance coordinator
• Primary focus on Sales, Marketing, and
• Customer Service. Until 2012
• Promoted to Agency Coverages Instructor
• Improved employee performance by designing and implementing effective training programs.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.

• Enhanced employee performance by developing and implementing comprehensive training programs.
• Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
• Increased employee retention rates through targeted training interventions and career development opportunities.
• Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.

• Worked in a regional office, where I was consistently the top agent year after year
• Job duties Sales, Customer Service.
• Promoted to Trainer Coordinator May 2004

• Improved student comprehension by incorporating diverse teaching methods and materials.
• Boosted student performance by providing individualized support and targeted feedback.
• Enhanced classroom collaboration through the implementation of group projects and team-building activities.
• Increased student motivation by developing engaging lesson plans that catered to various learning styles.

• I worked in a fast-paced regional call center taking inbound sales calls.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.

• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
• Developed and executed comprehensive training programs for insurance agents, resulting in improved performance and customer satisfaction.
• Streamlined operations by establishing efficient processes and communication channels between agents, leading to reduced tensions and increased productivity.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in community events.

• Enhanced sales performance by implementing effective marketing strategies and maintaining strong client relationships.
• Increased overall agency productivity through comprehensive training programs and efficient resource allocation.
• Streamlined operations by automating manual processes, reducing administrative workload and response time.
• Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.

Function as plotters, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information. Operate surveillance and altitude radars Identification Friend or Foe (IFF), and associated equipment. Serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft. Serve as watch supervisors and section leaders; interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions. Apply a thorough knowledge of doctrine and procedures applicable to CIC operations contained in U. S. Navy Instructions and Allied or U.S. Navy Publications and procedures necessary for radar navigation contained in Naval Oceanographic Office publications. Provide to the command technical information and assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations, and other matters pertaining to the Operations Specialist's area.